Report: #804329

Complaint Review: Magic Jack

  • Submitted: Fri, December 02, 2011
  • Updated: Fri, December 02, 2011
  • Reported By: Peg — Loveland Colorado United States of America
  • Magic Jack

    United States of America

Magic Jack Magic Jack's internet $34.95 offer for magic jack plus. Internet, Internet

Show customers why they should trust your business over your competitors...

I spent 4 hours on live chat with 5 different agents trying to purchase a magic jack that was advertised on my magic jack screen. They told me I had to click on the ad that appeared on my screen. I did and it took me nowhere.

After chatting with the 5th person in 2 days, I was told that the only way I could get it was through clicking on that ad. I informed them I had done it 19 times and it doesn't work. She ended up telling me she would send me an email when it was available for $34.95 again next week.

I told her I thought magic jack is guilty of scamming people, which of course she denied. I have 3 magic jacks in my house and they have worked really well for the last 5 years. I just wanted one that plugs into the wall and the best deal I can get.

Now I'm not sure I would ever buy their product again.If they can treat a loyal customer that way, what must they be doing to strangers? They have a good product but they are a lousy company to deal with. Buyers beware, there is no way to reach them by email or phone.
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This report was posted on Ripoff Report on 12/02/2011 05:14 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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