• Report: #786482
Complaint Review:

Magic Jack

  • Submitted: Sat, October 08, 2011
  • Updated: Sat, October 08, 2011

  • Reported By: TMVal — Jacksonville Florida United States of America
Magic Jack
Jacksonville, Florida United States of America

Magic Jack MagicJack, Beware of Majic jack cancellation policy and poor customer service Jacksonville, Florida

REBUTTAL BOX™ | Respond to this Report! | Consumer Comment

What's this?
Corporate Advocacy Program

Show customers why they should trust your business over your competitors...

What's this?
What's this?
Is this
Ripoff Report
About you?
Ripoff Report
A business' first
line of defense
on the Internet.
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

Does your business have a bad reputation?
Fix it the right way.
Corporate Advocacy Program™

Set the record straight:
Arbitration Program

SEO Reputation Management at its best!

We implore you not to purchase any extended license for Magic Jack and suffer like us,
stuck with with two five year non refundable subscriptions.

They upgraded their jack to be used without a computer and then said that we cannot use our existing subscriptions with their new device but would have to purchase new subscriptions with new devices, rendering our two 5 year subscriptions a useless waste of money.

Also, be careful to separate multiple subscriptions. I was able to attach one of our two subscriptions to my iphone using their app, but they wanted an additional $10 fee for my wife to attach her iphone to the other subscription.

From their dismissive attitude, it is clear that they feel no compulsion to address customer issues to the satisfaction of the customer and their attitude generally sends the message "it is what it is, you have no choice but to accept, so go where you want to go, do what you want to do, or say what you want to say". Meanwhile, i spent the better part of two hours with their incompetent customer service representatives who place you on extensive holds as if they have no clue and have to go research your problem in a manual.

There are cheaper and better VoIp options out there in any event, so be sure to shop
around. Do not be ripped off by Magic Jack.

This report was posted on Ripoff Report on 10/08/2011 03:58 PM and is a permanent record located here: http://www.ripoffreport.com/reports/magic-jack/jacksonville-florida-32211/magic-jack-magicjack-beware-of-majic-jack-cancellation-policy-and-poor-customer-service-786482. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Click Here to read other Ripoff Reports on Magic Jack

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Search Tips
Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?