• Report: #911794
Complaint Review:

Magic Jack

  • Submitted: Fri, July 13, 2012
  • Updated: Fri, July 13, 2012

  • Reported By: Madat at MJ — McKinney Texas United States of America
Magic Jack
Nationwide United States of America

Magic Jack Magic Jack Cuts service and keeps your money! Internet, Nationwide

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We have a 2 year old. One day, (this only happened once) he finds a phone and randomly punches buttons. As a result, Magic Jack abruptly cancelled our service and kept the money we had just paid for a 5 year service contract. They claim he dialed 100 telephone numbers. But that not correct. He dialed one long number, no flash or hanging up in the middle, not even a '1' in the data they provided. THEY divided up the one long number into sets of 10 digits and decided they were separate telephone numbers, not our 2 year old who was entering one long number. None of the sets of 10 they provided that I checked were even real telephone numbers.

Magic Jack violated their own terms of service by cancelling our account and keeping our money.

This report was posted on Ripoff Report on 07/13/2012 07:36 PM and is a permanent record located here: http://www.ripoffreport.com/reports/magic-jack/nationwide/magic-jack-magic-jack-cuts-service-and-keeps-your-money-internet-nationwide-911794. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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