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Report: #441381

Complaint Review: Magic Jack - Nationwide

  • Submitted:
  • Updated:
  • Reported By: river drive park Ontario
  • Author Confirmed What's this?
  • Why?
  • Magic Jack www.magicjack.com Nationwide U.S.A.

Magic Jack still waiting for replacement magic jack Magicjack.com Nationwide

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my magicjack conked out around march, i went online with the text crew, rosey, irish, matlyn, haley, crystal, sharon, nicole, and last charlyn, (these are all the people i had to go through, i spent over 3 hours the first time with them trying to get a dead horse to run on tech support, my computor said the usb device atached to this computor has malfunctioned and should be replaced, my other 2 computors said the exact same thing, but no they had to keep me online typing for 3 hours plus going into reg edit (which is the only way to uninstal the software) just in case you didnt know! so to make a very long story short, haley said she would send me a replacement within 14 days, so after 2 weeks i went back online, ended up with charlyn for almost two more hours and she says oh the replacement didnt go through, but i will send you a new one in 3 to 5 bussiness days and i promise it will go through this time, that was april 1 2009 and i was to get an email confirmation within 48 hours (not) i would like to talk to the owner of the company in person about this and them having no records of where i purchased their product and why they told me canadian area codes were coming soon lol! i must admit the magic jack work really good most of the time but if i had of known about there customer service i would not have wasted my time, still waiting for my email confirmation from april 1 2009 good luck to everyone that deals with these morons!

Truckerjohn
river drive park, Ontario
Canada

This report was posted on Ripoff Report on 04/06/2009 11:32 PM and is a permanent record located here: https://www.ripoffreport.com/reports/magic-jack/nationwide/magic-jack-still-waiting-for-replacement-magic-jack-magicjackcom-nationwide-441381. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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