Report: #967595

Complaint Review: Magic Jack

  • Submitted: Sat, November 10, 2012
  • Updated: Sat, November 10, 2012
  • Reported By: In Sync — Athens Georgia United States of America
  • Magic Jack

    w.palm beach, Florida
    United States of America

Magic Jack scam, gave incorrect info, charged $50.00 to my card, line didn't work, company delayed response to new carrier to enable late charges on return of device. w.palm beach, Florida

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MagicJack sold me a device and charged me to port my number. The line did not work. After several "chat" sessions, they informed me that it doesn't work with a satelite dish. Then after filling out a return form, they delayed responding to the new carrier. They charged me again to port the number to a new carrier, and insist the device be returned within a specific time frame to not be charged additional fees. Their reps did not mention the additional form required and the additional fee needed to port the number. My new carrier(ATT) was not able to get a response until too late to return the device in time to not get charged. The new carrier informed me of the additional release form required by MJ. I kept records  and internet chat numbers for future reference. This company cost me over 100 dollars and I had no usable line for over 3 weeks while they stalled telling me the truth about their service.
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This report was posted on Ripoff Report on 11/10/2012 09:13 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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