• Report: #808231
Complaint Review:


  • Submitted: Mon, December 12, 2011
  • Updated: Mon, December 12, 2011

  • Reported By: Don — Kimball Nebraska USA
Internet United States of America

Magicjack.com Won't fix problems with calling anywhere in USA and won't chat with me Internet

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MJ is advertising that the user can call anywhere in the USA. That is a lie. Several exchanges cannot be called from my MJ phone including 308-235-XXXX, 435-723-XXXX and 541-226-XXXX. I have complained to them for over a year and their so called engineering department will not respond with a fix.

Now, MJ will not let me chat with them; no one responds to my chat requests. MJ does not have a phone number to call to complain and no address can be found for their business.

1) Someone needs to initiate an class action suit to publish a their phone number to call with complaints that can be tracked by the public and the FCC and FTC.
2) Investigate their chat methods and why they will not email chat sessions to their customers upon request. I have requested this several times and nothing happens.
3) Stop their false advertising.

Can anyone help fix this and make them accountable to their customers?????

This report was posted on Ripoff Report on 12/12/2011 12:52 PM and is a permanent record located here: http://www.ripoffreport.com/reports/magicjackcom/internet/magicjackcom-wont-fix-problems-with-calling-anywhere-in-usa-and-wont-chat-with-me-inte-808231. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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