• Report: #637234
Complaint Review:

University of Phoenix (axia) college

  • Submitted: Fri, September 03, 2010
  • Updated: Wed, September 15, 2010

  • Reported By: Joni — greencastle Indiana United States of America
University of Phoenix (axia) college
3157 E. Elwood St. Phoenix, AZ 85034 Phoenix, Arizona United States of America

University of Phoenix (axia) college Cindy Silva counselor at univeristy of phoenix Appollo group. Mislead in school program i didnt not meet requirements for. I was going to beomome a nurse. she mentioned how I would do clincals in my b Missleading me to pursue a associates degree than bachelors for nursing. I had no prior education. 10 months after I found out I was going no place, with research I did on my own. Phoenix, Arizona

*General Comment: Getting a Job is a Good Idea

*UPDATE EX-employee responds: University of Phoenix

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Hello there, in October of 2009 I was interested in a nursing program. At the University of Phoenix online classes. I called them one time interested in their Nursing program. I spoke to a lady which her name was Cindy Silva. She encouraged me to go online classes to get a degree. So I decided to proceed. Well, I thought about it and I was scared half to death about what can happen if this isn't real or if they could rip me off. Who knows with the way financials work though online colleges. But I called her back and I said I'm not interested, I was scared of failure. She told me its okay, a lot of people get discouraged but you'll do okay. So I'm like well okay we did this a few times. She mentioned you would want to become a nurse don't you. I'm like I sure do; I really want to become a nurse! She told me that I couldnt start off in nursing that I would need to complete an associates degree in a health care affiliated field before I pursue a bachelors degree in nursing. She said BSN.

I'm like okay, shes like which do you want to do. We have associates in healthcare administration or there is an associate in healthcare bill and coding. I'm like I'll just go with healthcare administration. So she got me all set up to go. I was excited about doing this for myself but a little unsure about how I would succeed in the system passing my classes about a C average. I did for a long time. (Financial advisors and Academic counselors always changed without my knowledge). I went a whole nine some credits without hearing from her. She did not keep in contact with me for about nine months. I didnt talk to her since last December until yesterday 8/30 when she returned my phone call because I wanted to complaint to her because I found stuff out and that I was mislead under the agreement that I was pursuing a degree in nursing, that I was to go on to a BSN. She had made me think that I could go to a BSN, at the time 10 months ago I didnt know what a BSN was; I thought it was a degree to become a LPN.

I would be a nurse in 3 years from when I first started. A 1 1/2 year associates degree and then 1 1/2 year bachelors I would be able to take the test to become an RN after I completed 3 years in. Finishing an associates and bachelors 1 1/2 years I would be a LPN!!! I would have been a nurse. I found out information that BSN you have to be an RN (registered nurse) BEFORE you can pursue a BSN bachelors science and nursing degree. She didnt tell me I needed to be a nurse before I started anything at all. I told her what I wanted to be and do. If it was to be a nurse and I had not experience why didnt Cindy Silva request me to go to school in my own home town? I thought this would be easier online I have four children and I am single. I am strapped the way it is. Now I owe the school money for classes financial aid doesnt cover since I decided to leave. I have to pay this out-of-pocket; they totally robed me of my education, and trust. I lost time with my family, children, time spent on homework.

I don't even work; I got to get a job now. This is not fair at all. If it werent for her I wouldnt be in this mess. I also have loans they should pay. I don't deserve to be in this mess and neither does my family. I am so upset and stressed the heck out. There are several websites that connect dots to this miss-leading company. I am in debt because of these people they placed me in the wrong place. This is very unfair and now I've got to pay for the damage they done unless I can have something done about it. What do I do, what did I do to deserve this mistreatment? Please help me out. I have gone 24 credits in this school and have completely wasted my time. And to top it off, I cannot find ANYONE to transfer my credits to a different school. Many people have this problem with the school. They purposely do this so you get Stuck with their crooked system.

This report was posted on Ripoff Report on 09/03/2010 05:56 AM and is a permanent record located here: http://www.ripoffreport.com/reports/university-of-phoenix-axia-college/phoenix-arizona-85034/university-of-phoenix-axia-college-cindy-silva-counselor-at-univeristy-of-phoenix-appoll-637234. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 General Comment

Getting a Job is a Good Idea

AUTHOR: Novembermom - (U.S.A.)

Dear Joni,

I'm sorry that you feel you have to contact the Rip-Off report regarding UOP.  I was feeling empathetic until you said:

"I don't even work, I got to get a job now.  This is not fair at all"

Were you using school to prolong having to get a job?  I do not feel sorry for someone who is complaining that they have four kids, is a single Mom and now has to get a job.  You made the decision to not work and go to school, now you can make the decision to work and not go to school.  Clearly, no one in this society forces you to do either. 

You claim that your situation of having to get a job isn't fair.  Say that to the millions of people who get up every morning, people like Cindy Silva.   Say that to the millions of taxpayers who pay taxes into the government to provide you with the opportunity to get a loan to go to school.   That money doesn't just come out of thin air, it comes from taxpayers.   School isn't an easy way out, hard work is. 

I realize it is not polically correct for me to state what I have but I think this is part of the problem in our society. We rely on people and blame people for decisions we make. 


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#2 UPDATE EX-employee responds

University of Phoenix

AUTHOR: Miraclelady - (U.S.A.)

Let me start off by saying that the University of Phoenix is broken down into specific geographical areas. You have the East Division, Military Division, Southeast Division, West Division, Southwest Division, Central, International, and Mexico. Each state within the geographical division has certain criteria that must be met for anyone who is interested in the nursing program. The counselor, Cindy Silva, should have informed you that you could not obtain your BSN unless you already were a RN and that you could not do clinicals on line, its impossible to do. She also should have checked to see if that particular degree program was available in your state of residency as there are states that do not allow those degree programs to be taught on line.

In order for Cindy Silva to enroll you in that degree program she has to work in the Health Division which is responsible for enrolling only students in that type of degree program. There are degree programs that focus mainly on healthcare administration and billing and coding, but those type of degree programs do not have anything to do with becoming an RN. You will always have financial and academic advisors changing within a six month to a two year period as there is a high turnover in the University of Phoenix. It sounds to me like Cindy Silva was an enrollment counselor whose job it is is to enroll students and stay in contact with them for the first five to eight weeks of class, after that it becomes the job of the academic counselor and you will hardly ever hear from them unless you begin to not show up in class as it can affect their numbers for the month.

Each counselor has to maintain a certain amount of students for six months in order to receive a raise, but once you are past the second class then you go to the academic counselor. You ask why did not Cindy Silva request me to go to school in your own home town? Because it is her job to enroll students, to hit her monthly goal depending on how long she has been with University of Phoenix and for each student that turns her down in enrolling in a class that is one less student she has for the month. Enrollement counselors are told in no uncertain terms that they have to enroll a certain amount of students each month to be in "meets" so that at the end of six months they can obtain a raise. The highest amount of raise they can obtain depends on the amount of students they keep in class for five to eight weeks. For every week that a student checks into class they get a "y" and after they hit three "y's" then the enrollment couselor no longer cares if you are in class or not, you are no longer their student. Three "y's" means the enrollment counselor will get credit for the student. What I mean by that is you as the student will count toward her raise at the end of six months.She did not return your calls because it was now your academic counselor who was to return calls and each academic counselor has a student base of 1,000 or more to maintain.

In all fairness you cannot fully place all the blame on her, you should have taken the time to read through the agreement paperwork and not let her rush you through it. I am not defending the way they practice but as an adult you should have also listened to your instincts and done the research because and read the paperwork carefully. Any school will tell you to take the paperwork home and look it over carefully and if you have any questions call and ask them. So you need to take at least some responsibility for the mess you are in. You could have done all the application on line without having her walk you through it.

As far as credits transferring over to another school again it depends on the school you are attending. I know that my son who is currently enrolled in a school for a medical assistant told me that his school would not accept the credits from UOP for their medical program because they are no where near as close to what they need to be.

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