Rover - account was deactivated without explanation, provided no clear reason, denied me access to my clients, and caused a sudden loss of income. Seattle Washington

we provided pet care services on Rover’s platform for over two years as  top-rated sitters. Our profile reflected a flawless record of client satisfaction, repeat bookings, and consistent 5-star reviews. We upheld all platform policies, maintained transparent communication, and prioritized the safety and emotional well-being of every animal entrusted to our care.

Without prior notice, formal warning, or a valid reason, ourt account was unilaterally deactivated. Rover sent a generic email stating their decision was final, offering no opportunity for due process or appeal. Subsequent inquiries were met with copy-pasted responses that evaded transparency and accountability.

This decision was not only abrupt but professionally and financially devastating. We lost access to our income stream, our loyal clients, and the reputation we had worked tirelessly to build. More egregiously, Rover appears to have absorbed and reassigned our clients—relationships we cultivated with integrity—without offering compensation, recognition, or explanation.

We believe Rover’s conduct demonstrates a systemic disregard for the rights and labor of their independent contractors, particularly immigrants and vulnerable workers. This is not merely a customer service issue—it is a question of fairness, ethical business practices, and potential labor exploitation.

The emotional toll of this experience has been immense. We were not only deprived of our livelihood but also of the trust and purpose that came from caring for others’ beloved companions. Our dignity as professionals was disregarded, and our voice was silenced without cause.

We are filing this report in the public interest and with the hope that no other sitter experiences this unjust and dehumanizing treatment. We call on Rover to operate with greater transparency, legal responsibility, and respect for the humans who power their platform.