Ulta beauty Mailed return and they claim they never received it. Will not issue refund

On June 18, 2020 I went to the UPS store to return two items I purchased from ULTA. I decided to go to UPS even if it required me paying $10 for a box and shipping. This was to avoid going to a highly populated area where ULTA is located to do the return due to covid. When I arrived the associate placed both items inside the box for me as I didn’t have any boxes at home and taped the box for me. I still have the receipt from this transaction.

I waited for my refund to be issued until I happen to remember weeks later about it. On June 29 I called ULTA to say I had not received an email to confirm delivery or a refund. They stated they would investigate and follow up. The same day I received an email I would get a refund with no amount on it. Days later I check my account to see only one item was refunded. I immediately call them to refund both my items and they stated they would investigate again. Nobody called or emailed me.

I had to email them where the rudest employee named Alejandra wouldn’t give me her employee ID told me the investigation is closed. I haVe surveillance of me putting both items in the box at UPS. if I have to take time from my job to assist Ulta in resolving their error I expect reimbursement for my loss wages because clearly someone made a mistake in the warehouse and now they’re trying to put the responsibility on me and that’s a type of fraud to not refund a customer for an item that was returned.

I just wanted my refund for the item and the price of shipping/box that I incurred. That was fair. If they had picked up their phone, called UPS to confirm the surveillance, the items placed in by the associate this all could have been resolved but they chose to choose difficulty.