Report: #1498596

Complaint Review: Ulta beauty -

  • Submitted:
  • Updated:
  • Reported By: Anonnyy — P pinws United States
  • Author Not Confirmed What's this?
  • Why?
  • Ulta beauty United States

Ulta beauty Mailed return and they claim they never received it. Will not issue refund

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

On June 18, 2020 I went to the UPS store to return two items I purchased from ULTA. I decided to go to UPS even if it required me paying $10 for a box and shipping. This was to avoid going to a highly populated area where ULTA is located to do the return due to covid. When I arrived the associate placed both items inside the box for me as I didn’t have any boxes at home and taped the box for me. I still have the receipt from this transaction.

I waited for my refund to be issued until I happen to remember weeks later about it. On June 29 I called ULTA to say I had not received an email to confirm delivery or a refund. They stated they would investigate and follow up. The same day I received an email I would get a refund with no amount on it. Days later I check my account to see only one item was refunded. I immediately call them to refund both my items and they stated they would investigate again. Nobody called or emailed me.

I had to email them where the rudest employee named Alejandra wouldn’t give me her employee ID told me the investigation is closed. I haVe surveillance of me putting both items in the box at UPS. if I have to take time from my job to assist Ulta in resolving their error I expect reimbursement for my loss wages because clearly someone made a mistake in the warehouse and now they’re trying to put the responsibility on me and that’s a type of fraud to not refund a customer for an item that was returned.

I just wanted my refund for the item and the price of shipping/box that I incurred. That was fair. If they had picked up their phone, called UPS to confirm the surveillance, the items placed in by the associate this all could have been resolved but they chose to choose difficulty.

This report was posted on Ripoff Report on 08/09/2020 09:06 PM and is a permanent record located here: https://www.ripoffreport.com/report/ulta-beauty/mailed-return-claim-received-1498596. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

Segment Now