1-800-Flowers, President Jimm McCann, V.P. Chris McCann 800-Flowers CARES ABOUT THEIR GREEN$$$ NOT YOUR ORDER Ripoff New York New York

My daughter order flowers for Valentines day and since it was the 12th she told them they may deliver on the 13th OR 14th. Weel I guess the florist has never driven in snow in Chicago because I never recieved them on EITHER day. I waited another 2 days and still no flowers.

I placed a call to them asked asked what the deal was...I was fully expecting an apology and "we'll get them sent right out" AND "we'll give you a refund because the did not arrive at all"first I spoke with Fatima who of course could do nothing then onto Wes Supervisorwho said they could give me 20% off and still deliver flowers. I said that no one had tried to even deliver for the last 5 days..OH WELL was his response.
I asked for someone highter up and that would be Stevie who again could not do anything. I finally just told them to credit the account and their response was that will be done in 7-10 days.

QUESTION?? If they can deduct the $$ out right away why can't they put it back just as quick?

Laurel
Lisle, Illinois
U.S.A.