1-800-FLOWERS They say they are physically unable to refund money. INTERNET 

 I purchased a $50.00 plant from 1800FLOWERS to be sent to a friend's mother for her birthday.  It was never received.  Upon investigation I was told they were out of stock on the item I chose. Never notified of the situation. It was a miniature rose bush.   They had nothing comparable to send. I had used a coupon for $25.00.  I asked for a refund of the remainder that was charged to my account.  I was told they were not physically able to process the refund and suggested I go to a local affiliated retailer and have them process the refund.

It was almost 25 miles away from my home.  I went.   Although they were very helpful, after about an hour on the phone with their contact,  they were told what I was told by the company and if they wished to refund my money they would not be reimbursed by 1800FLOWERS.  They had their representative on speaker phone and I heard the conversation.  Pease do not use this company as their customer service is atrocious.