ADrive LLC hasn't provided the ability to upload files, nor have they responded to any support emails

I did my due diligence and read reviews about ADrive, which all sounded really good.  I also utilized ADrive's free service to ensure their service would work with my needs.  I found they worked quite well so I decided to purchase their premium account.  So, on 3/22/12, I purchased a premium account in the amount of $104.00.  

Unfortunately, starting in 2015, I started having issues with uploading.  I contacted ADrive using their online Contact Us form.  Twice.  Without reply.  I then created a forum message and they finally sent a reply.  They helped me fix the problem and I was good to go...or so I thought.

Again, in February of 2016, I started having issues uploading again.  I tried their online site, the FTP site, and the desktop app, and all had the same issues - the files couldn't be uploaded.  The files were under the maxiumum load per file, the file types were accepted file types because they had worked any other time I had uploaded, my internet service was working perfectly, etc.  Nothing had changed on my end, but yet, I still couldn't upload. 

I sent an email once again using their online Contact Us form because they didn't have any type of chat or phone number listed anywhere.  I received an email stating they had received my query and they would get back to me if I was a premium user, which I am.  Unfortunately, the email did NOT have a ticket number, which I found odd, because the last time I had contacted them, the auto reply always had a ticket number associated with it.  So, I waited a few days with no response.  I tried again using the same avenue of communication - waited a few days with no response.  I tried again using the exact same avenue of communication - waited for a few days with no response.  I then tried the forum and found that I wasn't the only customer who had yet to hear from ADrive service representatives; quite a premium users had resorted to using the forum because of ADrive's lack of email response.  Unfortunately, the forum wasn't a place where ADrive personnel frequented, so again questions and complaints were being ignored.

I decided to check out their Facebook page and found that there were quite a few angry customers posting on their site, as well.

I have since emailed billing@adrive.com and I'm hoping for a response, but I'm not hopeful, since I've requested a refund starting with February 1, 2016 on to November, 2016. 

I'm at the end of my rope waiting for a response, when I don't have time to wait.  I use ADrive to back up very important files, files that can't be lost, and not being able to utilize a site that I pay for is stealing. 

I am very sad that ADrive is no longer working with their customers.  I loved the desktop app, and I was quite pleased with the price, but since I'm not able to utilize their site and all it has to offer, than I deserve a refund for their lack of upholding our contract.  They have essentially stolen my funds!