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Report: #612658

Complaint Review: ALL STAR MOVERS - Secaucus New Jersey

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  • Reported By: Annie — Washington Township New Jersey United States of America
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  • ALL STAR MOVERS 501 Penhorn Ave Suite#5 Secaucus, New Jersey United States of America

ALL STAR MOVERS Does not stick to contract. Scam is in the packing. They are all criminals. Scam scam scam. Secaucus, New Jersey

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The company does not stick to their original signed contract. The price I was given at the estimate was 262 and I was charged 545. The foreman, Paul, is a criminal and tried to charge me another $100 for going two minutes over the alloted 3 hour time slot given. Then I complained to him and he said are you giving me a cash tip and I said I was going to and then he said well then I won't charge you the extra $100 for going over the 3 hours if you will put that extra $100 towards our tip, then he said I would rather have the money go in our pockets then in the companies pocket. They were tipped low, much lower then I was going to. I didn't want to tip them at all but I am not that mean of a person and it wasn't the poor movers fault the company is owned by crooks. I had 11 items to be moved only 15 miles. 1 of them needed to be packed and had glass on top. When they got to my apt, Paul, seemed so shocked that there was a piano, he then said it was going to be $200 extra to pack it, the piano was on the list of items to be moved and I saw his list, it was on there and it was on my list as well so it was bull that they didn't know I had a piano. They tried to charge me and extra $200 to pack it and some how it got down to an extra $75. Rip off! All they did was put a piece of cardboard and bubble wrap over the top. The glass coffee table was then an extra $20 to pack. The rest of the overage was packing tape. Now, I had a 2 couches and a mattress that did not need to even be wrapped or packed or taped but they insisted and used about 9 rolls of tape on each item. The tape came to almost $100 extra. What a company. Tara, the girl who takes the orders changed my price per hour without even telling me. Over the phone, it was $75 an hour and was also $75 in the first e-mail and in the last e-mail, it went to $99 and hour. Then the night before they started, they said they cannot do any move under 2.5 hours so my move was moved up to 3 hours, so of course I would be charged more. Then also the night before, I was sent another e-mail that said we no longer charge in half hour increments so for this extra half an hour, I was charged $99, the hour price. Rip off! No one even bothered to call me and tell me, I just kept getting e-mails and when I called them, I was just some bull s excuse by Tara after being passed around from person to person.Mind you, I had 11 items to move 15 miles. I was charged almost as much as we paid to move our entire house. It also seems this company keeps changing their address.This is not a legit moving company, esp the way the forman acted, like a crook. Asking me for a large tip in place of him leaving off some bull s overage charge of $100. They didn't even start at 9AM on the dot so trying to charge me $99 for running 2 minutes over was criminal. I would never recommend this company to anyone. I am sorry I used them and I just wanted it done with and for them to get out of my house and mind. Also, while I am on a roll, more English speaking would have been nice, this is the USA.

This report was posted on Ripoff Report on 06/10/2010 01:04 PM and is a permanent record located here: https://www.ripoffreport.com/reports/all-star-movers/secaucus-new-jersey-07094/all-star-movers-does-not-stick-to-contract-scam-is-in-the-packing-they-are-all-criminal-612658. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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