Big Fish Games I have purchased over 80 games and I can not download anymore .There site does not work internet

I have purchased over 80 games or more and I had to repair my computer . So , know I can not download any games that I bought and paid for .I have sent them a message stating what happened and they did not reply . I  sent then the Dr Felix report about the problem and still no answer . I gave them pictures of my desktop with the error messages and still no answer . I can log on and try to download a game and it gives me an error message telling me to go to Big Fish Games and get help . That was useless . I have done what they asked four times and still no answer . I received this e-mail telling me that I earned a free game and know I can not get it  .  I am getting sick and tired of companies that take your money but will not give you any support . I going to report this to the Better Business Bureau .