Brandsmart USA Completely Failed to honor extended 5 year warranty Miami Florida

Do not  buy their extended warranty. I bought their 5 year extended warranty on a machine that only worked for 13 months. They refused to even come out and look at it because it was "cheaper for them" to just refund my money on the machine. Nevermind the 5 year warranty that they would not refund or even cover redelivery of new machine. And actually , I did not even get a refund but rather a "store credit" which I must use at their store again. Their manager Joe, is extremely rude and does not return phone calls. Be ware.