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1) Out of every 5 calls that i make in the US,, 4 drop within the first minute. I've monitored calls for the months of Feb., March and April.

2) impossible to make any Intl' phone calls although i'm paying 10 USD/month. It looks like my phone is ringing calling the intl' number but it is not ringing at their side. I've done the test by calling 3 different numbers, through different days in a week, watching the other side through skype and the phone was not ringing on their side, while my phone was ringing normally.

3) i've called their customer service almost 10 times about the issues and every time they tell me to reset my phone. Still no change even after i reset. Most of the times, due to the high drop rate, the call drops while i'm on hold waiting for one of their representatives to come back to me with an answer. Of course next time i call the new one wants to know the story from the start. They cannot see any previous history of the calls i've made and the problems i've reported.

4) the sound and reception from the samsung phone i got is of extremely low quality.

5) every month near payment date, their service drops significantly both in terms of drop calls as well as reception quality.