Complaint Review: Direct TV - El Segundo California
- Direct TV El Segundo El Segundo, California United States of America
- Phone: (562) 352-6128 ?
- Web:
- Category: Cable TV
Direct TV Charged for services that weren't even installed at location El Segundo, California
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I had a 2 year contract with Direct TV at a former apartment. Due to room mate problems, I had to move to a temporary location, while I planned to purchase a condo. Since I was only planning to be at the temporary location for a short time, 6 months or so, I put my account on suspension for 6 months (since it costs another +$100 for satellite installation fee each time). During this time, I requested to also downgrade my receivers from 4 to 1 to save money. I was told I would be sent boxes to return the receivers in. After a few calls and promises that they would arrive in a few weeks, I was finally told that I could not return receivers while my account was on suspension, this was different from what I was told while waiting for the boxes to ship the receivers back. Fine, this was not a problem. After 6 months, I found out I probably will move out of state by the end of the year, so it didn't make sense to buy a house. I called Direct TV to cancel my services instead of reactivating my account. Turns out my account was reactivated without my knowing (expected to be notified since I did not have any services installed at my "temp" location). I asked to cancel and was told that I needed to pay $181.41 towards my cancellation fee, I agreed. I was transferred to the cancellation department then was asked to pay another $220! I paid since this was bureaucracy and asked them to take off the $181.41 charge. The representative told me she would transfer me to the claims department, then I was hung up on. I called again and complained and they told me to email the claim services on directvcustomercare@directv.com I did this. They finally told me they could not refund my fees since it was my fault cause they notified me by mail and email ( I did not get either, since my email was cancelled and had just updated the new email on the day I cancelled and was charged $181.41). I am outraged! I was charged $181.41 for services when I did not even have it installed at the "temp" location I was staying. The email said I was notified and that a phone call was not necessary since they mailed me a reminder! I understand that they can not monitor if we receive mail or not, but paying for services I did not even have installed is unacceptable.
This report was posted on Ripoff Report on 01/23/2013 12:04 PM and is a permanent record located here: https://www.ripoffreport.com/reports/direct-tv/el-segundo-california-90245/direct-tv-charged-for-services-that-werent-even-installed-at-location-el-segundo-califo-1001940. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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