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Report: #825070

Complaint Review: DISH NETWORK - Internet

  • Submitted:
  • Updated:
  • Reported By: Bill Stark — San Diego California United States of America
  • Author Not Confirmed What's this?
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  • DISH NETWORK Internet United States of America

DISH NETWORK Installed Dish Tv then didno honor the arrangement Internet

*UPDATE Employee: Employee

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I recently had an experiance with Dish Network as follows:
I own a rental property that employed a Dish Network account for about two years. I was happy with the service. On January 4th 2012 I terminated the account as my tenant requested an alternae service.
I returned all of the equipment as specified by Dish.
I had been happy with th past usage of Dish and inquired if Dish could be provided in my personal home on their promotional offers.
I called dish and was advised that I do not Qualify as I was a recent Dish subscriber.
I understood that these are the rules.
On January 17, 2012 I received a telephone call from a Dish representative inquiring about my interest in dish. I explained that I did make a request but "I did not qualify". The representative told me that he had authority and that "I do qualify" for installation on the new promotional plan.
I subsequently described my requirements as follows:

Install a Dish
Three HD TV's-Living room and two bedrooms
Request a DVR in the Living room with wireless acess to DVR
I own a HD Dish Receiver that can be used in the other bedroom.
A 200 channel package
He  quoted me a price of $45.99 for the first year then $63.99 for the following year.
 This include a movie page free for three months. Two year subscrption.
I agreed and scheduled an installation the next morning.
On January 18, 2012 the Dish Technician made the installation.
I find that the HD requirement in the Master bedroom requires another receiver.
I called DIsh an requested another HD receiver only to be denied.
I also learned that my cost would be $102/mon for the first year.
I spoke to a Mr. David Ortega (303) 942-8600 ex 81696
 He told me that I can cancel the order at no cost. The TV service was turned off!

This report was posted on Ripoff Report on 01/19/2012 08:20 AM and is a permanent record located here: https://www.ripoffreport.com/reports/dish-network/internet/dish-network-installed-dish-tv-then-didno-honor-the-arrangement-internet-825070. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
1Consumer
0Employee/Owner

#1 UPDATE Employee

Employee

AUTHOR: BeckiB@Dish Network - (USA)

POSTED: Thursday, January 19, 2012

Bill, I would be more than happy to review your situation and see what happened. I can certainly review the cost for you, and see why the account was turned off. Please send me an email with your account or phone number to: becki.barned@dishnetwork.com.  Thank you!

Becki Barned
Social Media Representative
DISH Network
becki.barned@dishnetwork.com

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