Complaint Review: Earthlink - Atlanta Georgia
- Earthlink 1375 Peachtree St., Level A Atlanta, Georgia U.S.A.
- Phone: 888-327845465
- Web:
- Category: Internet Service Providers
Earthlink rip-off! They don't prorate. Atlanta Georgia
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I ordered EarthLink DSL for a year's contract on May 25th last year. I got bill on 25th each month. In May I called custumer service and talked to a real person after waiting for one hour. They told me that my service started on June 6th, if you cancel it on 25th we will charge you $149.99 for early termination.
I ordered SBC DSL and I canceled it on June 6th, but they charge me $49.99 for June's service. I talked to the service person, and they told me they don't prorate the charge. I have to pay the whole month's service fee without using their service (I have used SBC DSL since June 6th).
The thick is that you sign a year's contract, but no matter when you canceled it you need to pay 13 months' service fee. I don't know how many people know that.
This company should earn money honestly, anyway I will never use this company's service again. Does anyone have any idea to deal with this kind of trick.
Thanks
L.
Whitefish Bay, Wisconsin
U.S.A.
This report was posted on Ripoff Report on 07/02/2004 12:52 PM and is a permanent record located here: https://www.ripoffreport.com/reports/earthlink/atlanta-georgia-30309/earthlink-rip-off-they-dont-prorate-atlanta-georgia-97409. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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