Earthlink Offers Free Month, Charges for it and Makes it Difficult to Cancel Account Atlanta Georgia

In July 2013, I called to cancel my internet service and they offered one month free; when the free month was up I could call and re-start service at a lower cost.  I did not call. I noticed in September that I had a charge for monthly service from Earthlink on my bank statement.  I called in October and asked for a refund of the charges and they said that I had not cancelled because I accepted one free month.

 Even though they have a no refund policy, after an hour and talking to three different people, I convinced them to give me a refund but they would only do it for one month.  As I called on the day that the October charge was pending, they could not refund that charge.  I called my bank and cancelled my bank card so that the charge would be denied.  The next day, Earthlink called and left a message that the charge had been denied and so the refund was going toward the October bill. Therefore, there would be no refund to my account.

 A week later I was billed for service from October 23 - November 22, 2013 for service that I had now cancelled twice.  I called to discuss the matter during the customer service hours listed on the bill but after many mechanical questions, I reached a line that told me that the service center was closed.  I will have to wait until next week to battle the company again to get the charge removed.  Based on other complaints on this and other sites, I look forward to a long and protracted fight.  I would discourage anyone from using Earthlink's service.