Report: #1151913

Complaint Review: Empire Carpet - Illinois

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Ripoff Report is Xcentric Ventures

Submitted: Tue, June 03, 2014
Updated: Wed, June 04, 2014
Reported By: Joe Smoe — Dover Delaware

Author Not Confirmed

Why?

Empire Carpet Illinois USA

Phone: 800-588-2300
Web:
Category: Carpet & Tile Stores

Empire Carpet Dishonest advertising, sales, management Illinois

*UPDATE Employee: ET Customer Support

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Empire's advertisement is flat out a lie. They raise their price to drop it. But even after

that their price is still high, cheap quality carpet, and hardwood flooring. The salesperson

lied, and she put on her manager and he lied as well!!!!!!!!!!

This report was posted on Ripoff Report on 06/03/2014 04:07 PM and is a permanent record located here: https://www.ripoffreport.com/reports/empire-carpet/illinois/empire-carpet-dishonest-advertising-sales-management-illinois-1151913. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:

0Author

1Consumer

0Employee/Owner

#1 UPDATE Employee

ET Customer Support

AUTHOR: Business Response - ()

SUBMITTED: Wednesday, June 04, 2014

POSTED: Wednesday, June 04, 2014

Hi Joe, it’s disappointing that our pricing did not meet your expectations. Because we are a full-service company, our pricing is all inclusive and covers product costs, installation labor, and any additional requested services. We also offer a price match guarantee. We’d be happy to discuss our pricing and the current promotion in more detail, and we’d like to learn more about your concerns with the sales rep. Unfortunately, we are not able to locate your account with the information posted here. Please call us at 888-588-2315 x4195 or email your contact information to customersupport@empiretoday.com. Thank you. Jeanette Ramey, National Customer Service Manager

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