Empire Carpet warranty Twinsburg Ohio

 I was contacted by quote "inspector that doesn't work for empire" inspector told me that he is employed by empire. Got report back so now sales is suppose to get a hold of me to pick carpet. Been 3 weeks and still no call. I've left messages every 4 days and no response. I need answers and results

 Still waiting as of today and no phone calls. I've left voice mails

 I already sent my receipt today and it is in your records. My address and phone number were sent and my record pulls up every time. I asked about steam cleaning when I purchased my carpet. I was told the carpet had stain protector in it. That I would be able to shampoo my carpet not a problem. I had left messages 8 or 9 times since September. I'm told today that they was moving things around and that is why it has taken so long for you to get a hold of me. Very disappointed with my whole experience with your company. When my carpet was put in your installers buried their van in my front yard and had to be pulled out. So big ruts in my yard which I fixed. Than to be told my warranty is void because I steam clean. What kind of carpet do you carry that you can't steam clean? My old carpet was 15 years old and I never had this problem. It never fell apart either.

Dear Audrey,

This is not what we want to hear from our customers, and we'd like to follow up with you. Please email your concerns and order information to customersupport@empire-today.com, so we can discuss your experience.
Thank you.