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Ripoff Report | Exede Review - De ridder, Louisiana - Dont practice
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Report: #1161100

Complaint Review: exede - de ridder Louisiana

  • Submitted:
  • Updated:
  • Reported By: Thomas — new prague Minnesota
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  • exede 686 highway 26 de ridder, Louisiana USA

exede Dont practice what they preach de ridder Louisiana

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on the firt of july i called exede internet provider on getting internet services  and they told me they could hook me up between 8:00am to 12:00 noon ,3:00pm came around and they failed to show i then canceled the service they never called me that they couldn't come or anything totally un professional  .they did a no show here it tells me their internet service is no good and are totally undependable even in time of bad internet service . they canceled my setup on the phone now waiting to see if i get billed for anything if so ill sue them

This report was posted on Ripoff Report on 07/10/2014 02:16 PM and is a permanent record located here: https://www.ripoffreport.com/reports/exede/de-ridder-louisiana-70634/exede-dont-practice-what-they-preach-de-ridder-louisiana-1161100. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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AUTHOR: ExedeCrystal - ()

SUBMITTED: Tuesday, July 29, 2014

POSTED: Tuesday, July 29, 2014

Hi Thomas,
I'm very sorry to hear that the Tech did not show up for the installaion. Typically when this happens,it's either because the Tech was unable to get ahold of the customer or they had to rescehdule.A customer care rep would be unaware of this issue unless they are notified by the customer.
If you cancelled before the installation, you will not be charged for anything. If you did pay anything upfront, you will receive a refund in 7 to 14 business days.
If you have any question or concerns, please let me know. You can send me an email to exedelistens@viasat.com for further assistance.Thank you.
ExedeCrystal

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