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Report: #766561

Complaint Review: Harbor Freight Tools - Internet

  • Submitted:
  • Updated:
  • Reported By: WILLIAM — PITTSBURGH Pennsylvania United States of America
  • Author Not Confirmed What's this?
  • Why?
  • Harbor Freight Tools Internet United States of America

Harbor Freight Tools Overcharged my credit card for Tax on a discontinued item and refused to refund money. Internet

*Author of original report: COMPLAINT RESOLVED.

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I ordered 2 tools over the harbor freight web site. One of the tools were discontinued and not in stock. They sent me the other tool I ordered but still charged me sales tax and shipping on the Tool that was not sent and discontinued from stock. When I called Customer service to get a refund on the shipping and sales tax. they gave me a refund on the shipping portion but not on the sales Tax they charged me on the item that was cancelled from my order. After 4 calls and 4 arguments their customer service rep,s refuse to acknowledge that they owe me any more money. It is so frustrating to talk to these pepole that don't have the apptitude to figure out simple math. It isn't a large amount of money but it's the principle of the matter. If you must shop at Harbor Freight to buy their cheap low quality tool's don't do it over the internet because if something goes wrong you will be up the creek without a paddle.

This report was posted on Ripoff Report on 08/17/2011 07:55 PM and is a permanent record located here: https://www.ripoffreport.com/reports/harbor-freight-tools/internet/harbor-freight-tools-overcharged-my-credit-card-for-tax-on-a-discontinued-item-and-refuse-766561. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
1Author
0Consumer
0Employee/Owner

#1 Author of original report

COMPLAINT RESOLVED.

AUTHOR: WILLIAM - (United States of America)

POSTED: Sunday, September 18, 2011

AFTER WRITING A LETTER TO HARBOR FREIGHT CORPORATE HEADQUARTERS MY COMPLAINT WAS IMMEADIATELY RESOLVED. WITHIN 2 DAYS A CREDIT WAS ISSUED FOR THE SALES TAX. THEY EVEN SENT ME A $25.00 GIFT CARD IN THE MAIL FOR MY INCONVEINIOUS. IN ALL FAIRNESS TO THE COMPANY, WHEN YOU GET IN TOUCH WITH THE RIGHT PEOPLE THEY WILL WORK WITH YOU ON YOUR COMPLAINT'S.

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