Hotels.com Do not honor rewards program - customer service out of country - will not respond Internet

I have been using hotels.com for about a year. You are supposed to receive a free night after every 10th night booked through them.  My first issue was when time to redeem my free night they refused to give me credit for a 3 night expensive stay.  I sent four emails to customer service and tried to call twice. Both phone calls were spent with me saying, "I cannot understand you".  After about 5 weeks, I received an incomprehensible email response from someone in another country who was unable to put a sentence together. I can't tell you what it said because it made no sense.  I never received credit and I finally gave up.  

The next issue I had was again at the time of redeeming my free night. A couple days ago I looked to see how many dollars the credit was worth, and it was $105 (average of 10 nights booked).  The following night after deciding where I wanted to stay, I went back and had ZERO credit. They had removed a six night stay in Florida saying we cancelled the booking. This is a lie. We absollutely stayed six nights and paid dearly for it. Absolutely no changes were made to that reservation. I am embarrassed that it took me so long to realize we are NEVER going to redeem anything. They will make up something every time you want to redeem your free night.

There have also been issues with them giving you the choice of paying now or at the hotel and it doesn't really matter which one you choose because you will be paying now.  Other minor recurring issues are not having the type of bed/room when you arrive that was advertised & confirmed.  I am done with them and I have told them so.  It is some crooked, foreign operation going on here in conjunction with the now foreign owned "American" motels.  Don't fall for the 11th night free advertising like I did.  It is a total scam.  

OH, one more thing.  I was trying to book a room and found it more than $20 cheaper through priceline.com.  Well, hotels.com says they will price match, but you have to pay them their price first and prove it was cheaper later. I didn't fall for that one and booked directly through priceline.  I'm sure I never would have received the difference back.