Complaint Review: hotels.com - internet Select State/Province
- hotels.com internet, Select State/Province USA
- Phone:
- Web: www.hotels.com
- Category: Travel Services
Hotels.com screwed up my reservation and will not refuned the extra costs I incurred because of their mistake internet
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On 11/02/2013 I booked a hotel room in Chicago at Embassy Suites thru http://Hotels.com. I received a confirmation saying the room was booked etc. Upon arrival Embassy Suites had no record of it and were fully booked. I called http://Hotels.com who admitted they made a mistake. After an hour plus on the phone with http://Hotels.com I was forced to rebook at the nearby Marriott for an extra $80 plus no free breakfast.
I was travelling with my pregnant wife and our 8 year old daughter so I had little choice but to accept the alternate booking. Due to http://Hotels.com I incurred $150 in extra expenses (parking, breakfast for three and hotel cost). I requested they refund my $150 extra costs but they only offered a $50 voucher for my next booking through them. Not a great resolution so I cancelled my credit card payment until this is fixed. Beware, they will leave you hanging if they make a mistake. Do not count on any refund or customer care from them!
This report was posted on Ripoff Report on 11/05/2013 07:58 PM and is a permanent record located here: https://www.ripoffreport.com/reports/hotelscom/internet-select-stateprovince/hotelscom-screwed-up-my-reservation-and-will-not-refuned-the-extra-costs-i-incurred-beca-1097252. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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