ICON Payment Solutions, Luke Wilson, First Data Bait & Switch Tactics; Forging of Documents Phoenix Arizona

We are always will to help in any way possible to any merchant. Truth, in this case this merchants was placed with Sage because our bank would not take them for what ever reason, and so that we can do what we offer we place them with Sage who is our secondary bank in order to provide them with the savings and rates and fees offered.

We always have the signed documents here in our office and if someone is disputing the validity of a signature or an initial and we too question that validity we would certainly do our part and ensure that the merchant is let out of any agreements as such. However if after looking at the original documents and not seeing any conclusive evidence that they are not accurate then there is not much we can do. This is not to say that we would tell you in every case that the claim is invalid as we have had cases in the past in which we have had to correct this and get everything reversed. Those cases are dealt with very seriously as we do not want anyone falsifying documents.

I can guarantee if Soshanna called our main line and pressed the customer service option she would have been answered swiftly and her concern would have been addressed by our team. They return every call every day and make sure that all issues have some sort of resolution. As I have stated in previous responses with regard to the cost of the lease, it is high we know that, but that is why and what is never mentioned here we offer a lifetime guarantee and replacement on all of our equipment.

If Soshanna would like to call us and work through this she is more than able and we are more than willing, but we have to be ready to work together and get this resolved which is always our goal.