Ripoff Report Needs Your Help!
X  |  CLOSE
Report: #1292224

Complaint Review: justfly.com - Internet

  • Submitted:
  • Updated:
  • Reported By: Dennis — Redding California USA
  • Author Confirmed What's this?
  • Why?
  • justfly.com Internet USA

justfly.com Just Fly air travel booking wholesaler Internet

Show customers why they should trust your business over your competitors...

Is this
Report about YOU
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
How to fix
Ripoff Report
If your business is
willing to make a
commitment to
customer satisfaction
Click here now..

I purchased a flight for 3 individuals and entered their names in the order requested by the site. They all matched their passports. When I received the e-ticket one person had his name wrong. They used his middle name as the last name. I contacted Emirates airline to change it and was advised that justfly would be able to do that. I called them and after long waits had an male agent say they could do it and said it would cost $75, to which I agreed. I gave him a call back phone number in case we got cut off. He put me on hold for 20+ minutes and then I was cut off. No call back was made. I later called again and a female agent said they could fix it. She said she would do it and send me an e-mail confirmation. I received no e-mail from them. I called a third time. I was on hold for a long time again and finally an agent said he could do it for $135. I said okay do it and gave him a call back number in case we got cut off. He said he would put me on hold to finallize fixing the error. 45 minutes later he came back on the line and said Emirates would not let him do it. I asked to speak to a supervisor. He said, a manager could not help. I said again, I want to speak to a supervisor, He said okay and put me on hold. 15 minutes later I was cut off. I called Emirates back and they said my only way to insure the passenger could fly was to buy a new ticket which I did. I am out over $1,100. What can be done about this ripoff company?

This report was posted on Ripoff Report on 03/07/2016 05:20 PM and is a permanent record located here: https://www.ripoffreport.com/reports/justflycom/internet/justflycom-just-fly-air-travel-booking-wholesaler-internet-1292224. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

Search for additional reports

If you would like to see more Rip-off Reports on this company/individual, search here:

Report & Rebuttal
Respond to this report!
What's this?
Also a victim?
What's this?
Repair Your Reputation!
What's this?
Featured Reports

Advertisers above have met our
strict standards for business conduct.

X
What do hackers,
questionable attorneys and
fake court orders have in common?
...Dishonest Reputation Management Investigates Reputation Repair
Free speech rights compromised

WATCH News
Segment Now