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Report: #864471

Complaint Review: Magellan - Internet

  • Submitted:
  • Updated:
  • Reported By: Steve — Mesa Arizona USA
  • Author Confirmed What's this?
  • Why?
  • Magellan Internet United States of America

Magellan Mislead over the phone, lied about free update Internet

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I  bought  a  Magellan Roadmate 2035  with  a  "Free  60  day  map  update".

It  came  with  the  outdated  map  version 41  and  when  I  called  them  on Jan., 06, 2012,    I  was  told  that  the  current  version  was  V.45      However,  their  website  would  only  allow  to  download V.43   and  I  asked  tech  support  why  I  would  not  be  able  to  get  V.45,    the  answer  was  "V.45  is  currently  not  yet  available  for  your  unit  but  it  will  be  available  soon".    They  also  told  me  not  to  worry  about  the  60  day  deadline.   I  followed  up  several  times  and  it  was  always "No,  the  V.45  is  not  yet  available,  you  still  have  to  wait,  we  don't  know  when  it  is  going  to be  available."

When  I  called  today (April, 05)  and  talked  to  one  of  their  lovely  filipinas,  probably  in Cebu  or  Manila, the  answer  was  "V.45  won't  be  available  for  your  unit  and  if  you  want  to  update  to  V.43  you  will  have  to  pay  for  it  because you are over the 60  days."

My  recommendation:  Stay  away  from  Magellan,  buy  a  Garmin.  

This report was posted on Ripoff Report on 04/05/2012 02:54 PM and is a permanent record located here: https://www.ripoffreport.com/reports/magellan/internet/magellan-mislead-over-the-phone-lied-about-free-update-internet-864471. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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