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Report: #287978

Complaint Review: Magellan - Santa Clara Virginia

  • Submitted:
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  • Reported By: Stafford Virginia
  • Author Confirmed What's this?
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  • Magellan 417 Camino Real Santa Clara, Virginia U.S.A.

Magellan Magellan and a bunch of lies Santa Clara California

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On Sept. 2007, I sent my Magellan gps 360 to be fixed for a blue screen issue. It was sent Sept. 26, 2007 and delivered to the repair center on the 28th of Sept.
After one month of not receiving my GPS, I called their 1-800-707-9971, after being on the phone for a hour and half, I was told my unit was lost.

I was promised a Magellan 3140 for a replacement for my lost unit on Nov. 5th 2007. Was told by a Dan Jacobs ( really don't think that was his name as everyone I speak to has a Indian accent) that my unit will be delivered within 3-5 business days.

Call on the 13th of Nov., and was told that they do not have the tracking number on their computers, but I shall receive soon. Call back in two days to receive a tracking number.

Call again on Nov. 21, Still did not have a number for tracking, but said that it was processed and I shall receive it soon.

Called 29th of Nov., was told I should receive it soon and they don't know when it will be shipped.

At that time I asked to speak to a manager or supervisor, was told their was no one their to take my call. When I said it was only 1:40PM EST, and their should be someone to take my called, was told that someone will call me within 36-48 hours.

I said I was not going to wait that long and if didn't get a call within 24 hours, then I was going to file a complaint. He assured me someone will call.
24 hours later and no call.

These people have one lie after another and I do not trust anything they say right now.

I will never buy a Magellan product every again.

Eve
Stafford, Virginia
U.S.A.

This report was posted on Ripoff Report on 11/30/2007 12:03 PM and is a permanent record located here: https://www.ripoffreport.com/reports/magellan/santa-clara-virginia/magellan-magellan-and-a-bunch-of-lies-santa-clara-california-287978. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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