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Report: #1347848

Complaint Review: Moni - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Concerned Consumer — Fenton Missouri USA
  • Author Confirmed What's this?
  • Why?
  • Moni Nationwide USA

Moni Monitronics you can cancel service But still have to pay full amount whether there are costs or not Nationwide

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I have been a customer of Monitronics for approx 3 years.  I was no longer in a contact.  I called to see if I could get my cost down since I am retiring and have limited funds.  They said they would lower my costs if I agreed to another 12 month contract.  I told my wife I did this and she said she did not even want the service anymore.   I quickly called them back within 24 hours stating I wanted to cancel and why. There was no billing to the credit card yet for the billing would not start until a month later and I was on AutoPay previously. They said very politely no problem you can cancel but you have to pay 12 months worth of service first because we processed the paperwork. I asked to talk to a supervisor and he stated he was a Supervisor.   I said it is not even in effect until next month and asked did you incure any expences.  I specifically menttioned did you incure any paperwork fees.  I stated I could see a fee of some sort to recoup any expences.  They said no it did not cost them anything but no matter what I still have to pay.  If the company is that greedy to force someone to pay for a service even when it is not in affect yet at no cost to them do you want to trust a company like that. If the fees are so important as to charge when there is no service to be rendered yet at all in a very understanable situation does that not make you think what else are they willing to cut to make money.   Beware!

This report was posted on Ripoff Report on 01/05/2017 01:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/moni/nationwide/moni-monitronics-you-can-cancel-service-but-still-have-to-pay-full-amount-whether-there-1347848. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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