North American Bancard Deceptive Contracts, False promises by sales rep troy, Michigan

Dear Merchant,

NAB works very diligently to resolve all customer issues and complaints.  Since our inception in 1992, we have worked with over 125,000 merchants of all sizes and levels of complexity.  We provide a high level of service and support to our customers, as is evidenced by the low number of complaints we handle.  Occasionally we, like any other large company, may make a mistake or mishandle an issue.  When these are brought to our attention we resolve them to the best of our ability.  Our 250+ employees work hard every day to make doing business with NAB a pleasure for our merchants and stakeholders, all we ask is the opportunity to recover well.

First and foremost, our apologies for any misunderstanding that you may have incurred.

In regards to the fees that have been questioned, your individual Agreement will clearly list all the fees and length of agreement that may apply to your account within the terms and conditions. 

In regards to closing the account, section 13 of the Agreement states, Any merchant who terminates this agreement prior to it's termination date is responsible for any and all monthly fees assessed under the Agreement for the remainder of the then existing term of the Agreement, including all minimum monthly fee commitments, which in no case shall be less than $295.00.  In regards to the renewing of the agreement, the initial term would have to be met, thereafter, the agreement goes to a month by month term until a written request is received to cancel.  

Under the Merchant Acceptance portion states, A copy of the Card Services Terms and Conditions, has been provided to you.  Please sign below to signify that you have received a copy of the Card Services Terms & Conditions and that you agree to all terms and conditions contained therein.  Also states under the Individual Guaranty the following, I/We have read, understand, and agree to be bound by the terms and conditions contained in this Agreement. 

NAB would like to apologize for any unsatisfactory service related issues you have experienced and would like to take the opportunity to discuss this matter further.  Please have your Merchant Account number ready, and contact Diana at 248-283-6059 so that your specific situation may be properly researched and addressed.

Sincerely,

Rebecca Paull

Research Manager