Complaint Review: North American Bancard - Nationwide
North American Bancard Over one year after cancellation and return of equipment, they are sending a letter of collection. Troy MI
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My company cancelled service with North American Bancard in June of 2013 as we shut down the business. A letter of cancellation was signed and returned with equipment used. (a VX670 which can be purchased new for $199.00)
Today on July 25, 2014 over a year later I received an email that we have an outstanding debt due to them and that we have not responded to previous collection attemps. I called the number on the email to find out what this was all about as this was the first correspondence I have gotten since I called and cancelled last year. I had not received any other collection attemps. As far as I knew, The equipment had been received and it was done. I had not recived any monthy statements after that.
She said it was $1100.00 for equipment and $82.61 in monthly fees due. I told her it was sent back when we cancelled and that the equipment could be bought new for less that that. (Priced at $199.95 which is what wepaid to replace one during our time of service.) She said they had not received any cancellation letter or equipment back, and that I would have to prove I sent it.
I explained that the business had closed over a year ago and I didn't know if any of that information was available anymore. I asked, why did they wait so long to let me know they hadn't received it. She said she didn't know but that I would have to show proof or they were going to send it to collection. She seemed kind of perplexed that I hadn't gotten any correspondence until now, but had no answer for it. I suggested that maybe someone on that end may have made a mistake and didn't credit our account. She said that couldn't happen. Really? If you are dealng with people, you are dealing with human error.
I feel they should do some checking on their end. There must be a reason, I hadn't been notified before now if they didn't receive it. Instead I have been threatened with collection for equipment sent back over a year ago.
This report was posted on Ripoff Report on 07/25/2014 01:21 PM and is a permanent record located here: https://www.ripoffreport.com/reports/north-american-bancard/nationwide/north-american-bancard-over-one-year-after-cancellation-and-return-of-equipment-they-are-1165005. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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