Report: #1230031

Complaint Review: North American Bancard - Internet

  • Submitted:
  • Updated:
  • Reported By: An unhappy consumer — Thousand Oaks California USA
  • North American Bancard Internet USA

North American Bancard Undisclosed hidden fees, terms, false promises Troy, Michigan Internet

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When I was winding down my business in September, 2013; I got a call from North American Bancard's ("NAB") sales rep (Jesse Hollett at Sekuremerchant Solutions.  Not sure the relations between this company and NAB).  Aware of my low transaction sales volume and $$ amount, I asked all the questions about fee, terms, ... etc.  Jesse was very smooth and convincing, he assured me that the monthly fee is $25 + a percentage of the transaction; and if I have NO transaction for a particular month, there will be no fee; and I can cancel any time.  My credit card processor at that time actually has a lower monthly fee of $20 + a percentage of transaction; However the "no transaction, no fee" feature appeals to me because my business is seasonal.  Therefore, I was surprised when I got my 1st statement for November 2013.  The fee was $128.70 which includes a never disclosed fee of $99 "regulatory fee" (btw the total receipt for that month was only $133.75).  I called and demanded to speak to Jesse, the sales rep.  They did not let me speak with Jesse but agreed to reduce the $99 fee by $50.  The next statement would have been $83.60 without the $50 reduced fee credit (total receipt was only $509.69).  The 3rd statement (Jan, 2014) shows charges of $121.12, which includes a fee of $79 for www.MYPCI.com.  I called on 3/3/14 and spoke to James who would not waive any charges but agreed to lower the monthly charges to $25/mo.  The next 3 statements were $38.95, $38.95, and $39.64, much more than the "$25/mo fixed fee" promised; the corresponding receipts for the month were:  $0, $0, and $62.15; I was too sick and tired to deal with them and let it go.  couple months passed and I realized that the credit card sales I made are consistent less than the credit card processing charges very month; so on 5/14/14 I called NAB and spoke to Levecris (I may have misspelled the name).  I was then told that I signed a 3-year contract, an early cancellation would be subject to a penalty; he convinced me to keep the contract and promised to reduce my fee to $14/mo.  I felt like that would be the only alternative I had so I agreed.  From May, 2014 to Sept., 2014, my monthly fee was about $14 to $15 a month.  But in October 2014, the fee jumped to $113.90; again too sick and tired to deal with them.  From Nov 2014 to mar 2015, the fees were:  $14, $34, $133, $34, and $34.  The Jan $133 fee probably includes another hidden fee!  The corresponding receipts for these months were:  $0, $33.95, $0, $32.88, and $0. 

I just got a letter from NAB telling me they will charge another annual fee of $99! 

It has been a nightmare dealing with North American Bancard.  There are lots of hidden fees, empty promises, failure to take responsibilities or follow on their sales reps' false statement. 

This report was posted on Ripoff Report on 05/18/2015 04:41 PM and is a permanent record located here: https://www.ripoffreport.com/reports/north-american-bancard/internet/north-american-bancard-undisclosed-hidden-fees-terms-false-promises-troy-michigan-inte-1230031. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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