partsgeek.com Wrong Part - Wouldn't Make it Right San Bernadino Internet

I am an independent shop owner who made the mistake of using partsgeek.com to source a part for one of my more financially challenged customers.  The price was good but that is where it ends with partsgeek.com. 

They have no customer service department, so when I received the wrong part which was ordered correctly.  I had to, through e-mail start a support ticket to which they send an automated response that says they will respond within 48 hours.  (Thanks for nothing, I have a broken truck on my hoist right now)  They did respond within 48 hours & instructed me to return the part & they would credit my account & I could then try to get the correct part.  I went back & forth with these Bozos for over a month, one message every other day or so & asked if they would be reimbursing the cost of the shipping since it was not my fault.  They refused & would not do anything until I returned the incorrect part at my cost (It ended up costing me $47.99 for the shipping)  The only thing I got from them in any attempt to resolve this was an e-mail telling me that they do not pay for return shipping for any reason regardless who's at fault.

If you are considering using partsgeek.com to save some money, don't say I didn't warn you.