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Report: #911435

Complaint Review: partsgeek.com - Marlton New Jersey

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  • Reported By: TheSadStory — United States of America
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  • partsgeek.com Marlton, New Jersey Marlton, New Jersey United States of America

partsgeek.com partsgeek non-existent customer service, they wouldn't give me refund for a returned part, very unprofessional, dishonest, Marlton, New Jersey

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To everyone reading this report: Don't make the mistake of buying any parts from partsgeek. This is a company made up of a bunch of unprofessional unknowledgeable incompetent individuals operating apparently from somebody's garage or basement having absolutely no knowledge in the auto parts business and worse, -having no customer service.
Many of the parts they list on their site do not fit the vehicle and model displayed, they just copy this information from other websites. And when you have to return a misrepresented part there is no way to call them and talk to somebody. Just messaging via their web page which takes days or weeks to respond and months to settle a refund if you get lucky.
Parts that are advertised as free shipping are highly overpriced and shipping time is mediocre occasionally taking weeks to receive.
I ordered a bunch of parts from them on my first order, arrived quick, was satisfied at first but then ,... one and the most expensive part ordered was not designed for my car. and that's when I got to know the real partsgeek.
I then placed another order. Some of the boxes arrived within a week but one box took 2 weeks to receive. Meanwile my car was waiting all jacked up. I got pissed. The last box contained a part without which I could not start assembling the engine and they shipped it out a week late!? Then another week in transit!
So I finish the work and decide it's time to send back the wrong part and get my refund.
There is no other way to contact these monkies except for their pitiful "take-a-ticket and wait" online system. It takes them up to a week to respond and of course the message is unclear, in a broken English where you are being asked why the hell you bothering them.

 Finally I got the Ok to ship the part back with a promise I would not be charged the restocking fee.
Shipped back 2 parts, two weeks later still no response. I 'email' them again, of course you can't call, got a "say what?" reply, I explain why I was bothering them. 2 weeks later I receive a refund for one part (the cheapest one), still no refund for the $220 part.
Emailed back and forth, got the run around, various folks taking turns to answer my inquiries. In the end received a very unfriendly email from a non-English speaking individual, apparently the partsgeek's offshore outsourced customer service rep telling me, nope, can't issue a refund, it's to late.

 In the end these jerkss got my money, got the part back and I was shown the middle finger.
These individuals are totally creepy, dishonest and alarmingly false.
I will buy my parts from now on from the other 1000+ online retailers and save me headache, money and wasted time.
I will be going through my bank to get my money back and will file a claim with BBB in hope to put these frenkensteins in the straight. And will spread the word around to everyone i know to stay away from these maskots.

This report was posted on Ripoff Report on 07/13/2012 08:25 AM and is a permanent record located here: https://www.ripoffreport.com/reports/partsgeekcom/marlton-new-jersey-/partsgeekcom-partsgeek-non-existent-customer-service-they-wouldnt-give-me-refund-for-a-911435. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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