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Report: #765781

Complaint Review: PartsGeek.com - Internet Internet

  • Submitted:
  • Updated:
  • Reported By: Tim — Los Gatos California United States of America
  • Author Not Confirmed What's this?
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  • PartsGeek.com Internet United States of America

PartsGeek.com online autoparts supplier Sends Wrong Part, then Charges -- Impossible to Contact Internet

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I ordered a radiator fan for my aging Volvo online from PartsGeek.com and had them ship it directly to my mechanic.  One week later, a box arrives with the wrong part.

I email explanation to PartsGeek customer service (there is no phone) and receive an AutoReply with a Service #.  There is no response to correct their error. I email again and receive the same: AutoReply with another Service #. 

Meanwhile, 3 weeks later, the correct part arrives at my mechanic's garage.  Too late, I had to have my mechanic order from the part from his vendor.

Still no response from Customer Service. I check with MasterCard and PartsGeek submitted its charge.  I have filed a credit card dispute with MasterCard. What a waste of my time.

This report was posted on Ripoff Report on 08/16/2011 10:03 AM and is a permanent record located here: https://www.ripoffreport.com/reports/partsgeekcom/internet/partsgeekcom-online-autoparts-supplier-sends-wrong-part-then-charges-impossible-to-co-765781. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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