Progressive Insurance Fraudulent Claims Nationwide Nationwide

The company failed to provide the state with proof of insurance, which resulted in heavy fines. They claimed that the incorrect VIN# was issued on the account. Then, they said they fixed the VIN# previously, even though they claimed the incorrect VIN# was the reason that the proof of insurance was not provided to the DMV.

All while they still received monthly, automatic payments from me as the customer. They refused to resolve with the DMV until I took issue with them and would not simply accept such gross negligence on their part.

They were not concerned at all that their own customer, loyal for nearly 5 years, had to incur heavy penalties for thier own error. They repeatedly put me on hold, said they would call me back--and never did, and failed to properly address the issue until legal action was threatened; even at that time, they failed to address the issue in an appropriate and professional manner.