Progressive Insurance Lied about insurance rate. Increased my insurance rate after 6 month "introductory period" where I was now told I got a "one time discount". Cleveland Ohio

I moved my car insurance coverage to Progressive Insurance in July of 2017.

After giving the details of my insuance coverages to a Progressive employee they quoted me $325.00 / half-year for my 2009 Subaru Forester.  To explain a bit further, I am 63 years old, drive 6,000 to 7,000 miles a year, and have not have an insurance claim with my previous carrier (State Farm Insurance) since 1981.   I also am a homeowner, a college graduate, and have a credit score of 800+.

So with all this, I expect to get a very attractive insurance rate from a auto carrier.   The Progressive rep was told all this, and replied to me with comments to the effect, "you're the kind of person we're looking for as a customer as Progressive Insurance..."   What you really mean we're looking for another sucker we can lie to...

The conversation continued to getting quoted a rate of $325.00 / half year.   The rep then talked about their joke of a product called "Snapshot" as a means to track my driving habits and suggested that with good driving habits the rate could even  be lower - as much as 15% lower than the $325.00 / half year.

Well...That was all a scam.

I received my renewal invoice for the next 6 month period starting in January, 2018 and it was at $360.00 per half year!  

HUH??!!

When I called Progesssive to ask why the rate was increased, I got some bull_______  from a customer service rep that "OH, you recived a ONE-TIME discount when you enrolled with us back in July, 2017..."    I TALKED WITH A COUPLE OF DIFFERENT PROGRESSIVE REPS BACK IN JULY WHEN I CONTACTED PROGRESSIVE AND NOBODY TOLD ME ANYTHING ABOUT A "ONE TIME" DISCOUNT THAT WOULD EXPIRE AFTER THE INITIAL 6 MONTH PERIOD.

I even got an email prior to my renewal date indicating " since you're such a a good driver as tracked by Snapshot, you're entitled to a discount..."

When I asked the Progressive rep about what the supposed "Snapshot discount" is supposed to amount to, she never gave me a reply, just kept repeating her standard line as to the discount I did receive back in July being a "one time discount."

This company is like so many others that sell their products via monthly or annual subscription service (i.e., insurance companies, cable companies)   That is, once they have you "enrolled" in a subscription, they'll increase their subscription rate, and while realizing that the customer will complain about the increase, they'll hope you'll just pay the higher bill and stay with them as a customer.   I got the same treatment from State Farm Insurance over a long period of time, and finally had enough of their games and left 'em for (unfortunately) another crooked organization in Progressive Insurance.

Now I gotta fight with them by petitioning the Ohio Atty General's Office Consumer Complaints office.

DO NOT TRUST ANYTHING THE PRPOGRESSIVE REPS TELL YOU ABOUT THE RATE THEY QUOTE YOU:   BE SURE TO GET A LETTER OR EMAIL FROM THEM STIPULATING THE RATE THEY QUOTE YOU HAS NOTHING TO DO WITH A "ONE TIME" DISCOUNT OR YOU WILL BE SORRY FOR HAVING DEALT WITH THEM LIKE I AM.