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Report: #1460019

Complaint Review: Rockauto.com - Fullerton california

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  • Reported By: John Durham — Oakley california United States
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  • Rockauto.com 1600 E Orangethorpe Ave. Fullerton , california United States

Rockauto.com Sent cheap junk parts insted of what I ordered and they did not fit. Fullerton california

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Ordered ACdelco lower control arms for 2005 Chevy SSR. for $481.58.  They shipped me control arms that are listed on their web site for $235.00 and claim that these are ACdelco.  One was put together backwards and could not possibly work.  After 2 days of trying to contact someone they told me the parts were out of warrenty.  I had not even installed them yet.  I had to photograph the original parts next to the part they sent to finally get something done.  Even after I sent the part numbers on these parts that are on their websight they are still claiming they are ACdelco.  Not only is that a $246.00 difference in the cost of these parts but I had to pay to ship the bad parts back and they would not ship a replacement until I had shipped.  They sent cheap Taiwan parts instead of what I ordered.  My car has been down 2 weeks now because they sent the wrong parts and now it will be another 2 weeks before I get one that will fit.  Every time I try to contact them about a refund difference they just say they can,t accept my e-mail  because the issue is closed.  There is no phone number to reach them at.  This is a very poor way to do business.

This report was posted on Ripoff Report on 09/07/2018 04:26 PM and is a permanent record located here: https://www.ripoffreport.com/reports/rockautocom/fullerton-california-92831/rockautocom-sent-cheap-junk-parts-insted-of-what-i-ordered-and-they-did-not-fit-fullert-1460019. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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