Complaint Review: Sirius Satellite Radio - New York New York
- Sirius Satellite Radio 1221 Avenue Of The America's New York, New York U.S.A.
- Phone: 888-539-7474
- Web:
- Category: Satellite Companies
Sirius Satellite Radio RECURRING BILLING OF CANCELLED CREDIT CARD WITHOUT NOTICE.... New York New York
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I signed up a couple times for Sirius satellite service about 3-4 years ago. I provided a credit card, and made it clear that I WAS NOT to be billed on a recurring basis. I was willing to pay in advance in 3 month blocks, and that was all.
A couple years ago, my stereo was stolen from my car, along with my wallet. I cancelled the credit card that Sirius had been billing (for obvious reasons).
I didn't think much about Sirius, because I knew the service was probably just about run out, and I was fairly certain I would never get any money back.
I replaced the stereo with a new "Sirius Ready" stereo a few weeks later, but it would not receive a Sirius signal. I figured the service had run out, and wasn't really interested at that time in renewing, so I let it slide for quite a while. I guess they tried billing the credit card during that long time period, and continuously did so for what I can only guess is about 1-2 years. LOL
About a year ago, I called to get it turned back on. The CSR told me I had a past due balance I had to pay before he would turn it on. I told him he was nuts, and that I was not paying anything termed "past due" because they had no authority to bill me on a recurring basis. I explained that the card had been stolen that they were trying to bill, and that even if it had not been stolen, I would have been pissed if they billed it without my approval. I told him I wasn't paying a nickel of the money he considered "past due", and hung up.
In the meantime, I continuously received calls from Sirius asking me to come back as a customer, and telling me I had no balance due at all. I was PO'd, so I never agreed. This week I received a letter from NCO Financial Services (A collection agency) saying I owe $199.21. Jesus, that's alot of radio!
I see a ton of similar complaints on this web site. What can I do in the form of litigation? State AG?
I'm going to call them (Sirius) and update this report as I go. Like I said, I'd been told before this was a mistake, and the account was clear.
These people are complete incompetent idiots. Absolute ripoffs. I think they are right up there with the GGW idiot.
On a side note, About 3 months ago, on a long trip with the family, I called to see if I could get it turned on (long before I received this collection notice). The lady was very nice, she said I did not owe them any money at all. She turned the reciever on without even collecting any CC or billing info. Unfortunately, it was only on for about two weeks. I guess somebody must have found the OTHER set of records. What a confusing, corrupt and incompetent company!
Dan
Murfreesboro, Tennessee
U.S.A.
This report was posted on Ripoff Report on 10/17/2008 03:46 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sirius-satellite-radio/new-york-new-york-10020/sirius-satellite-radio-recurring-billing-of-cancelled-credit-card-without-notice-new-y-382316. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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