Complaint Review: SIRIUS Satellite Radio - Phoenix Arizona
- SIRIUS Satellite Radio P. O. BOX 78211 Phoenix, Arizona United States of America
- Phone: 8776355005
- Web: sirius.com
- Category:
SIRIUS Satellite Radio AUTOMATIC RENEWAL EVEN AFTER I SOLD THE VEHICLE! Phoenix, Arizona
*Consumer Comment: Sirius Renewal
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We owned a vehicle for several years that had SIRIUS Satellite Radio. We traded the vehicle in April 2009. We were paid up until November, so I let the service continue because I listened on the internet. SIRIUS kept sending me invitations to renew for a super deal etc. But I declined. When I failed to be able to access the system, I assumed the service had ended and that was fine. Then, much to my surprise, in February, I get an invoice for $36.90. When I call, they "explain" to me that they AUTOMATICALLY RENEWED my subscription as a "service" to me!!!! What???? I questioned the supervisor, John M., about the legality of this and he indicated that the billing practice had been tested in court and it is legal. I can't believe they can renew me without my consent! Then when I went online to cancel it, I discovered that I could do everything else to the account but cancel it! Surprise! The ONLY way that can be done is by a phone call. So, I called again. This time they informed me that the account had actually already been sent to a collection agency on Feb. 18th. So, when I call the collection company, they say the account hasn't hit their books yet. I casually ask the person from NCO Collecting Agency, "Do you get a lot of complaints about SIRIUS Radio?" The lady laughs and says, "Oh, don't get me started!" Obviously, they also know this is a MAJOR scam. If this practice isn't illegal, it certainly should be; because it is clearly immoral! It is companies like SIRIUS that give all business people a bad name!
This report was posted on Ripoff Report on 02/23/2010 08:09 PM and is a permanent record located here: https://www.ripoffreport.com/reports/sirius-satellite-radio/phoenix-arizona-85062-8211/sirius-satellite-radio-automatic-renewal-even-after-i-sold-the-vehicle-phoenix-arizona-574042. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
Sirius Renewal
AUTHOR: mmw - (United States of America)
SUBMITTED: Monday, July 18, 2011
I have also found myself in this same situation! They pick and choose who they do this to because my husband and I didn't renew at the same time and only I was billed. When I called they gave me the run around and said they set me many letters in the mail, but they didn't send me any. I never agreed to an auto renewal and received bills and phone calls every year for me to renew my subscription. This year I traded in my vehicle and opted not to transfer to my new car. That's when they chose to steal my money and send me a collection notice. I've never heard of a company stealing money because you didn't want to renew their services. They should be charged for theft and lying about contacting their customers who don't want their service anymore!


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