Skin Endear Complete SCAM/account hackers Internet

 I ordered a free trail of skin endear as well as eye endear where in the website ga this product would work. So when the product didn't work I called to cancel got an automated system tell me to press 1 to cancel then proceed to say my card will be charged $38 and then cancelled. I was not only shocked but disgusted. So then I spoke to a representative and tells me I can only speak to a live person for my trial to be cancelled automated system will charge me. Then proceed to tell me they only give 10 days for me to try the product and 4 days for me to receive the product equals my 14 day trail. They will continue to charge my card until they get paid and also refused for me to send the product back. They refused to help and continue to repeat themselves this is a scam. Something needs to be done.