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Report: #1383763

Complaint Review: Skin Endear - Internet

  • Submitted:
  • Updated:
  • Reported By: Anonymous — New York New York USA
  • Skin Endear Internet USA

Skin Endear Shipping only offer is a SCAM. You are unwittingly signing up for an expensive monthly auto-shipment service! North York, Ontario, Canada Internet

*Author of original report: Follow up - how to get your money back

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My husband, very sweetly, bought me as a surprise some face cream and eye cream he had seen in an offer through Amazon. He told me it was $5 each.  The next month, another pot of face cream and eye cream arrived. I thought it was a mistake but for $10 I wouldn't return. Next month, one cream arrived so I looked up his credit card charges and saw $91.90 and $94.90 per month - almost $200 for cream we didn't order. There were three months of charges - the first month fter the "shipping only" and 2 more months before we realised what was going in. Turns out that the free shipping offer was actually an auto-shipping scam. I use the word SCAM for 2 reasons: (i) who knowingly would buy a pot of face cream and eye cream every month when it likely lasts  6mths to a year, (ii) I went on to the website and it is not clear AT ALL that this is an auto-ship programme (iii) the real cost was not mentioned - we would never pay that much for skincare! I googled the brand and saw that many other people have been caught in this scam. I called to cancel - there is an automated cancellation programme so they know exactly what they are doing. I also cancelled my credit card so they cannot take any more charges.

This report was posted on Ripoff Report on 07/07/2017 07:39 AM and is a permanent record located here: https://www.ripoffreport.com/reports/skin-endear/internet/skin-endear-shipping-only-offer-is-a-scam-you-are-unwittingly-signing-up-for-an-expensiv-1383763. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Author of original report

Follow up - how to get your money back

AUTHOR: - ()

POSTED: Saturday, August 12, 2017

I called the customer service number with my credit card company on the line. The Credit Card representative from security and fraud dept was very familiar with this type of scam. I had decided that I would pay for the first shipment as I thought that was fair, but wanted my money back or to return the following 2 shipments. They do not take returns so I asked for my money back. Immediately they offered me some money back (30%) on the recent shipment. We held out for a full reimbursement for the last two shipments. They offered progessively more of a refund, so are clearly used to this. They kept saying that was the best they could do, but when we persisted they offered more. When she said she needed to go to her manager, we asked to speak to the manager directly, and eventually we did. Bottom line, with patience and while remaining calm but persistent, we got the full refund.

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