Report: #1360098

Complaint Review: Skin endear - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Netty611 — Arden North Carolina USA
  • Skin endear Nationwide USA

Skin endear Fraud, scam! Nationwide

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 I got a box in the mail, opened it, and there was a eye and face cream. It has just a thank you card for ordering with how to use it, when I should see results, and their customer service number. I didn't open or use the product because I never would use this product as I am a perfectly posh consultant and love my products. I tried to call the the number to figure out what this is, if it was a gift from someone, and more or less how I got this and how I get it back to them. I was on hold for over 30 min and it asked if I want a representative to call me back in the order in line so I didn't have to wait to press 1. I hit the number, left my name, and phone number, and never got a call back. I tried again and nothing. So we looked at our bank account and saw a charge for $1.00 pending and then another $1.00 pending from each the eye cream and face cream. We were really concerned, especially when no one was returning our calls and were afraid we were going to get hit with charges and this was a scam. I planned to call again Monday and saw we were it with 170.00 charge total to our bank account putting us over drawn.

My mouth dropped! I called and someone came on right away. I explained to her that I have this unused product that I don't know where it came from or I got it. She was very rude, talked in circles, and kept saying, "So your telling you don't remember ordering this?!" I said, "I don't remember it because I never bought this!" She responded with, "So then what your telling me is this is fraud and someone else did this?" I said "Yes I guess so!" She said she wouldn't refund the money because the 14 day trial was up. I said it's pending and you're telling me you can't, or more or less you won't?" She was getting more and more rude with me. I started to get very upset and added my husband to our call, since he is the calm collected type, which she tried to tell us I could not add him to the conversation. I argued I give permission for him to hear, he is my husband, and it is on his account too so yes he can, which he did stay on with me. I explained to my husband what was going on. Then said I just wanted my money returned to my account, I will ship this unopened product in the same box it was sent to me in back to you, and I will call my bank and cancel my card.

She then stated I could not deal with my banks fraud dept. I had to go thru theirs! She also informed me I would be charged a fee to be transferred to their fraud dept. I argued I wasn't paying no fee. So because I got something I didn't order I was going to be charged for someone to handle this?! I said to just put the money in my account I will deal with the fraud dept thru my bank because I feel this is fraud and I also feel they are fraudulent in this. I explained how does a legit company send out a product with no sales reciept, no shipping charge form, and no info about this product that it was a trial etc. Then to never return my calls the 2 days before the trial is up but miraculously answer the day the charge is to my credit card. I said, "Had you called me when before this trial was up, we could of just cancelled and I could of called my bank and deactivated my card. I wouldn't even have to be going thru this." When I was connected to the fraud dept the man was just as rude.

He wouldn't listen to us. I told him this is crap, "now knowing this was a 14 day trial, if they would or called me back during that time I wouldn't be going thru this." He said, "if I did call they would have called me." I was so angry. I told them I got the proof I did call them." He then said, well we are a very busy company..." He went on to tell me the police will be contacted, anyone even my 4 and 9 year old could face jail time if we purchased the item on and on. He said everything we are both saying is being recorded. I said good I would like that sent to the police then too. I was so livid I was shaking! I have never been treated this way or had to go through so much in my life to get something that could be so easily fixed.

I told them to call the police then to investigate, because I will make sure they see all the reports I pulled from the BBB, rip off report, as well as show the police my unopened boxes never touched, the card it came with, the phone calls to prove I called them, and the box it came in that is still sitting on my desk. My husband was listening but got on and repeatedly said we want the charges put back on the card and we'll even ship the unopened product to you. We just need it put back. My husband on the other hand was calm as I just listened then. I couldn't speak I was so angry I couldn't think straight at this point. Then the man from the fraud dept hung up on us. My husband called the number back. My husband sat silent waiting for them to reply or start back the conversation. The person said they already looked at it and refunded it. However, we still do not see the refund, but I did call my bank and deactivate my card. If they do not I will have them open an up an investigation on the charges and this company.

This report was posted on Ripoff Report on 03/06/2017 02:13 PM and is a permanent record located here: https://www.ripoffreport.com/reports/skin-endear/nationwide/skin-endear-fraud-scam-nationwide-1360098. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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