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Report: #1390402

Complaint Review: Skin Endear - Buffalo New York

  • Submitted:
  • Updated:
  • Reported By: trustingmema — Tacoma Washington USA
  • Skin Endear 1607 Bailey Ave. Buffalo, New York USA

Skin Endear Beauty Pro Now fooled me into creating an ongoing subscription Buffalo New York

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After answering questions on a Penney's survey, I was offered several different "free prizes" by paying shipping fee only.  I chose the Skin Endear lotion and eye cream - and received it promptly. (supposedly used by Angelina Joley).

One month later, I received another shipment of the skin lotion and eye cream.  My credit card had been charged an exorbinate fee by the company.

I called the company, telling them I would return the lotion and expected a refund.  The operator, Quadranna, informed me that once products left the warehouse, they were unreturnable.  I then asked to have my money refunded and unsolicted account cancelled.  She said this was also impossible since I had not responded within the original 14 day trial period.

At this point, I asked to speak with her supervisor - and she hung up on me.  I called back and spoke with Tykia. She also said the product was unreturnable, offered me a continuing subscription at one third off - and then fifty percent off.  I declined both.  She finally agreed to cancel my account, giving me a cancellation code number and promising a cancellation email.

Was J. C. Penneys aware this company was using their name to promote their product?  If so, then I am highly disappointed in Penneys and reluctant to shop with them in the future.  If they were not aware of this scam then they need to be made aware of it and take steps to stop the fraudulent use of their good name.

This report was posted on Ripoff Report on 08/04/2017 10:44 AM and is a permanent record located here: https://www.ripoffreport.com/reports/skin-endear/buffalo-new-york-14212/skin-endear-beauty-pro-now-fooled-me-into-creating-an-ongoing-subscription-buffalo-new-yo-1390402. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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