SPRINT PCS - WEST ASSET MANAGEMENT SAID I AUTOMATICALLY RENEWED AND REPORT TO MY CR REPORT WRITE OFF OF $150 KANSAS CITY Missouri

They claimed I had owed money when I canceled my service. I did not. My final and last bill stated $0. Three months later, I get a letter from a collection agency claiming I owed Sprint $125! I never even recieved a bill from Sprint! The last bill I recieved was the bill that stated I used 0 minutes and owed $0. I called Sprint several times. The first time the representatvie told me it was the cost for my last bill-since they bill a month in advance. I figured if thats the case; they owe me money since I was paying a month ahead! When I called again, some evil representative insisted that I renewed my contract by phone! I asked them to prove to me how & when did I renew my contract when I my old contract expired several months prior. They even had notes on file from the representative that I spoke to several month prior confirming that my contract had expired. I called and made sure! She then told me she would need to send my complaint to a "Account Manager". I was promised someone would call me within 3-5 business days. I never got that phone call. I called them for 2 months, and left 5 messages for a return phone call from this so called "Account Manager". I never, ever got that phone call.

When I was applying for an apartment, Sprint showed up on my credit report. I was fuming mad. When I called Sprint, they gave me the same Old Business about this Account Manager that was going to call me in 5 business days. I never got that phone call either! I had enough. I just disputed it with the credit reporting agency, and sent them a certified letter about my complaint. I then followed up with a phone call. I was informed that the debt would be removed from my credit since Sprint had not provided the proof necessary to prove I owed the debt. Transunion representative told me it would be removed from my credit and that I would get a confirmation letter in the mail-which I did. She also told me that she gets many complaints from Sprint-that many times the charge gets removed because they do not get a timely response from Sprint. This was about 6 years ago, but I am sure the same procedures apply. My advice to you: Dispute it with the credit bureaus, and keep copies of all letters you may send to sprint. Make sure they are certified letters with return reciepts. I swear this company stays in business by falsely charging thier customers.

I wish you well.