star ford in glendale ca reneges on contracts

See, we have a big problem. Big fat car dealers don't like this web site because they can't shut it up. UN like your local loving BBB that auto dealers pay off, we feel it is our job to bring out the Rip Off's so consumers can make informed decisions as to who they should to do business with.

You say you have been a Ford dealer for 50 years. OK that being said, I ask that you answer all of the following questions.

1. Why is it that no body that works for Ford does not want their name, email or phone number posted on any Ford web site to better serve the car buyer?

If William Clay Ford is really out there for the car buyer, why is his email not posted for people that are having troubles with a Ford dealership. Wford@ford.com

2. Why is it that Kristy Kinley's Name, email and phone numbers are not posted for people that are having safety concerns with their Ford car or Truck? Anybody having troubles with your Ford can contact Kristy Kinley @ KKinley@Ford.com or you can call her @ 1,313,845,2709 or 1,248,375,3667.

3. Robert do you have your F&I people (F&I Clowns) serve up the Half a car program to all of your "UP's" that you find have a good FICO score? You know what I mean, many dealers make the buyer think that they are giving them a "Special Deal" when Sales people serve up what many Ford dealers know as the Half a Car program?

4. Does your new car and truck invetory all have ADM stickers on them where you ask a "Market Value Price" that is way over Ford's MSRP?

5. Would it bother you if any or all of your customers contacted their financing companys and ask to get a copy of the credit app your dealer sent to the bank.

To get a complete understanding as to what I am talking about, go to this Rip Off Report listed right below and you my fellow American will read what is all about FRAUD in the auto industry. Read the whole report and look at the two pic's REAL GOOD! I said FRAUD!

http://www.ripoffreport.com/view.asp?id=52158

6. Hey Robert does all of your customers have to sign a car buying contract that has an arbitration clause printed in small print on the back side to protect you from any law suits? I bet they do!

Don't be too fast to come on this web site and try to defend auto deception Robert. Never know what will pop up on a search engine.

I at this time hope all who read this gander the following before you sign any documentation a "LOT SHARK" or an "F&I Clown asks you to sign.

Read what is posted below REAL GOOD!

Automobile Consumer Credit Fraud

On January 31, 1999, Ann Brown of Sandusky, Ohio borrowed $5,500 at 25% interest from a J.D. Byrider Franchise car lot to finance her purchase of a car from Byrider's used car lot.

The car turned out to be a "junker" and a safety hazard. The entire wheel and axle fell off when Ms. Brown's teenage daughter was driving down the road.

In her lawsuit in Ohio court, Ms. Brown alleged that she was forced to pay an artificially inflated price in violation of the Truth in Lending Act.

Ms. Brown also alleged that Byrider violated the Truth in Lending Act by requiring her to accept an $895 warranty fee that was also to be financed by J.D. Byrider at 25% interest. In addition, Ms. Brown alleged violations of the Ohio Sales Practices Act and fraud.

But Ms. Brown was denied her day in court by the district court in Ohio, which ruled that the arbitration agreement contained in Ms. Brown's contract had to be enforced because of the FAA's policy favoring arbitration.

Under that arbitration clause, Ms. Brown LOST ALL her claims under state and federal lending and consumer protection laws although Byrider retained the right to sue her.

She also waived her right to punitive damages, no matter how reckless or malicious Byrider's conduct. Instead, she must proceed under Byrider's choice of arbitration, for which she must pay half the costs and attorney fees.

The costs of arbitration, which begin with $300 - $500 filing fees and approximately $1,500 per day arbitrator's fee, exceed the value of her claim. It is simply not worth it to take the case to arbitration.

In sum, Byrider is using this arbitration clause to insulate itself from the consequences of violating the Truth in Lending Act, Ohio Sales Practices Act and flat-out fraud.

Ms. Brown did not understand that she was waiving her right to go to court when she signed an arbitration agreement with Byrider.

This is hardly surprising because the Byrider financing officer himself had no idea what arbitration is or what the rules of arbitration are, so he was unable to tell Ms. Brown what rights she was waiving.

Nor was she given an option -- the credit contract was presented in a standard form, take-it-or-leave-it format and she was not allowed to challenge any of its provisions.

The mandatory arbitration provision only applied to Ms. Brown. Had she defaulted on her loan, Byrider would have been able to file a lawsuit against her.

When Ms. Brown first filed her lawsuit, Byrider stopped using the mandatory arbitration clauses in their contracts. But once the courts refused to vindicate Ms. Brown's rights in court in favor of arbitration, Byrider began using the clauses again.

Ms. Brown's attorneys have received inquiries from over 40 consumers similarly defrauded by Byrider. Unfortunately, no matter how many of J.D. Byrider's former customers are defrauded, they cannot file as a class action because the mandatory arbitration clauses in their contracts waive their right to maintain class actions.

Don't EVER think that car dealers hire lawyers to write up car buying contracts that help protect consumers from auto dealer deception.

If your so called friendly car dealer wants you to sign a contract that has a built-in mandatory arbitration clause in their contract, tell them to SHOVE IT!

It is only to protect them if you try to take them to court. Car dealers do not want you to have your say infront of a JURY because car dealers and their lawyers can't control a jury.

Hey Robert want me to post more that will make a car buyer think twice before going to a local car dealer? I will if you want me to.

We all know that the real truth about auto dealer deception and fraud will never be exposed in a big newspaper, Right Robert? Think of all that big money that newspapers get from car dealers.

Why is it Robertthat a Ford car or truck buyer can't find Ford's product development people when they are having troubles that a Ford dealer can't or will not fix? Why is it that it seems to me that these people do NOT want to hear from Ford's customers.

Robert if you have the following Ford contact info, would you ever give it to any of your customers if they asked for it?

Gina Bonacchi
gbonacch@ford.com
Brand(s): Ford Motor Company
Department: Product Development
1-313-337-1511

I think Anne needs to see to it that her department needs to read some of the posted Auto Dealer Rip Off Report's

Anne Bork
abork@ford.com
Brand(s): Ford Motor Company
Department: Investor Relations
1-313-323-8221

We must not forget info that might be helpful for a Jaguar owner.

Anne Clinard
aclinard@jaguar.com
Brand(s): Aston Martin, Jaguar, Land Rover
Department: Aston Martin Jaguar Land Rover
1-949-3416847 (949) 509-6633 (949) 422-2199

Ray Day
rday1@ford.com
Brand(s): Ford Motor Company
Department: Product Development
1-313-317-7683 1-734-414-0526

Said Deep
sdeep@ford.com
Brand(s): Ford Motor Company
Department: Global Product Development & Technologies
1-313-594-0942

Ellen Dickson
edickson@ford.com
Brand(s): Ford Motor Company
Department: National Communications
1-202-962-5383 1-301-951-9113

Della DiPietro
ddipietr@ford.com
Brand(s): Ford Motor Company, Ford, Lincoln, Mercury
Department: U.S. Regional Operations
1-313-248-3770 1-734-663-0867

Marcey Evans
mevans13@ford.com
Brand(s): Ford Motor Company
Department: Quality
1-313-845-1595 1-313-563-4177

Jennifer Flake
jflake1@ford.com
Brand(s): Ford Motor Company
Department: Product Development and Global Design
1-313-323-7668 1-313-277-9535

Brook Galbraith-Smith
bgalbrai@ford.com
Brand(s): Ford Motor Company
Department: Global News Bureau
1-313-323-0646

Kathleen Hamilton
khamilt4@ford.com
Brand(s): Ford
Department: New York Regional Office
1-212-265-2839 1-917-816-3067

Hey Robert you said and I quote

"As for the owner of this Web Site- SHAME ON YOU for not finding out if really had written that GARBAGE."

Is this Proof that you hate this web site? Maybe you do not like this web site because it is informing consumers about auto dealer Rip Off's and you know you can't delete anything.
Cool I say.

I am willing to bet that you Robert like Al Gore. Go thank Mr Al Gore for inventing the internet.

Note to all car buyers: If you have EVER been Ripped off by a car dealer, File a Rip Off Report today! Auto dealer deception MUST be exposed.

Robert I know you had FULL knowledge of her credit situation. If her credit was so bad you would not have let her drive the car off the lot. You are just angry because the customer called you on your deceptive and unfair practices trying to do a spot delivery to have a contract rewritten to your advantage. It is arrogant and dishonest people that give car dealers a bad name. I strongly advise others to AVOID dealership financing because most car dealers are dishonest. I know the game with car dealers the contract is only valid when it is in the car dealers favor. I'm sure people that made that president of a car dealership by defrauding countless customers for personal gain. I have a 2000 Ford Ranger but the customer disservice left a putrid taste in my mouth. It is typical with most dealers the customer service is over when the car leaves the lot.

Gentlemen: 11-02-03

My wife and I went to dinner with some friends last night, my friend told me he read an article I had put on the internet defending Star Ford. After reading this absurd piece of trash, I am appalled that anyone would, not only use my my name, but use it in such a way that that he (or she) causes great harm to my character.
It is true, I have been a Ford Dealer for over 55 years and I make a huge effort to keep our C.S.I.(Customer Service Index) scores way above avrage. I believe we are number 2 in all of California.

I tell you now, I DID NOT, repeat,DID NOT write that response for Star Ford. Look at it realistically, Why would I fight Star Fords battle?? If I were to be so STUPID, why in the name of purdition would I put my name to something that is so rude, uncaring, and absolutley inflamatory? The answer is simple--I wouldn't!!!

For the lady and gentleman that Bashed me re that response--do you not think that it would have been proper to speak to me in person?? Certainly the number for Santa monica Ford is not that difficult to find. If you feel it is, my number is 310 451-1588 Please feel free to call. As for the owner of this Web Site- SHAME ON YOU for not finding out if really had written that GARBAGE.

PRESIDENT
SANTA MONICA FORD

Please, let me start by saying, who the hell does this Santa Monica Ford President think he is. Talking about skills learned in elementary school, he did learn to spell right? How about proper grammer? Oh, let's not forget that he had to go to business school, if he legally acquired his job, and am sure he'll recall that unless this young lady was found guilty in the courts of law, he can not call her a "Credit Criminal" you have heard of slander and defirmation of character, right?



Now, for anyone that doesn't own a Ford, Ford is the dealership that kisses your butt to your face, but screws you once their deal is signed. I remember reading this morans conclusion, "People like you make me sick with all your whinning and complaining, try paying your bills before you knock the dealer." Well, I pay my f'ing bills, I've paid for a Ford for almost 2 years now, that is one of the biggest pieces of crap ever made by Ford (The Focus). We have had nothing but problems, it's dangerous to drive our children in, and just like your attitude, Ford says, "We can't find the probelm so we can't fix it." This was told to hundreds and hundreds of the Ford Focus owners, now there is a great possibility of Ford having to fully recall the car, again screwing consumers. Anyone that has ever dealt with a Ford dealer gets screwed and deserves the right to "Knock" the dealer. As you capitalized the word "FORD" I guess you know it stands for Found On the Road Dead!! Lets face it, that is exactly what happens.



I hope this young lady gets a lawyer and sues the pants off you and Ford. I can tell you, I'm already in the process, Ha Ha!!



In close, how dare this "President" of Sonta Monica's Ford crack on someone, get over it. Ford and Ford's people (like yourself) have one alternative in life, that's to screw the little people for your profit, no matter who you hurt along the way. I'd love to see you in our position one day.

As said in the words of this so-called President of the Santa Monica Ford dealership:



"She's a credit criminal and probably doesn't deserve to take the bus let alone drive a new car! People like you really make me sick with all your whinning and complaining, trying paying your bills before you knock the dealer."



His comment sure says a lot. Who would want to buy from a dealer that has a jerk like this running it? I wouldn't be surprised if business was suffering because of this d!ickhad! Who is this guy to judge people and call them "credit criminals"?! If anything, people like YOU are the "credit criminals" - the dealerships who offer high-interest for their financing!



I am in the Los Angeles area shopping for a new Mustang. I'll be sure to avoid Santa Monica Ford!

I have been a licensed franchise FORD dealer for over 50yrs, your understanding of your contract is limited, more than likely because now that it doesn't protect you, you don't like it. Well, the laws that molded this industry form were created to prtect the consumer, but, that still does not negate you from your responsibility to use the reading skills you aquired in elementry school. We know why your daughter had to give the car back, she's a credit criminal and probably doesn't deserve to take the bus let alone drive a new car! People like you really make me sick with all your whinning and complaining, trying paying your bills before you knock the dealer.



Sincerely,

Robert Karlin

President of Santa Monica Ford