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Report: #1217087

Complaint Review: Suntrust Bank - Nationwide

  • Submitted:
  • Updated:
  • Reported By: Dunwithm — Atlanta Georgia USA
  • Author Not Confirmed What's this?
  • Why?
  • Suntrust Bank Nationwide USA

Suntrust Bank Awful customer service, missing cash deposits, overdraft fees with deposits already in their system- how do they get away with it??? Atlanta, Georgia Nationwide

*Consumer Comment: Let Me Guess...

Show customers why they should trust your business over your competitors...

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Suntrust takes every possible opportunity to screw you over and charge fees that are not fair. Their customer service at the main branch in Rome acts like he is doing you a favor by looking up to acknowledge your presence. I had a missing cash deposit at the Suntrust Publix branch in Kennesaw that took a supervisor two days to investigate and resolve. Frankly I think if I hadn't been looking for the money to post in my account, it would have just "disappeared." I could go on for days about their stupid mistakes, bad attitudes, and general lack of knowledge or helpful customer service. The bottom line is if you are looking for a bank that will take care of you and your money, stay as far away from Suntrust as you can. They're greedy and under-handed. They will lie to you in a heartbeat and could care less that what they are doing is wrong. They refuse to acknowledge errors and like to try and make you feel stupid for calling them out. 

This report was posted on Ripoff Report on 03/20/2015 11:19 AM and is a permanent record located here: https://www.ripoffreport.com/reports/suntrust-bank/nationwide/suntrust-bank-awful-customer-service-missing-cash-deposits-overdraft-fees-with-deposits-1217087. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Comment

Let Me Guess...

AUTHOR: Jim - (USA)

POSTED: Saturday, March 21, 2015

YOU don't keep written records of checks written or ATM card usage...YOU don't maintain a running balance...YOU don't know or abide by the "Funds Availabilty" policy...YOU have ZERO clue as to how much is in YOUR account because YOU don't maintain that on-going running balance and YOU 100% rely on the on-line figures.  As such...it is YOU who overdrafts the account and it is YOU who gives yourself overdraft fees for using money YOU don't have because YOU chose to not account for each an every use of the card.

Is that about right?

 

Oh yes, let me save you the trouble...don't bother claiming I must work for them because I don't!

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